Please note, this communication applies to Anthem HealthKeepers Plus Medicaid products offered by HealthKeepers, Inc.

Prior authorizations submitted digitally can reduce denials associated with manual submission errors. The interactive care reviewer (ICR) prior authorization application makes it easy to submit, review, and check authorization status – all in one place.

Learn how by attending our January 2023 ICR webcast.

Tuesday, January 17, 2023

Noon Eastern time

Register here

Learn how to use ICR to: 

  • Create an authorization request.
  • Inquire on a previously submitted authorization.
    Update a case.
  • Copy a case.
    View letters associated with a case.
  • Request and check the status of an authorization appeal.


Visit the ICR target page to register and to access self-service learning and to view recorded learning sessions. Download ICR user guides and other job aides from theICR target page too. You can also register from the Provider Learning Hub by selecting the ICR live webinar learning icon.


Featured In:
January 2023 Anthem Provider News - Virginia