At HealthKeepers, Inc., we recognize that the relationship between the patient and the health care provider can lead to improved compliance with routine postpartum care. With this in mind, we are requesting our Anthem HealthKeepers Plus network providers to assist us in our postpartum outreach initiative. This initiative targets providers and their members who are due for postpartum follow-up appointments.


The goal of the postpartum outreach initiative is to increase patient compliance, improve health outcomes for our members and to encourage our network providers to collaborate with us in maintaining the highest possible postpartum quality measures. HEDIS® determines a postpartum appointment as one that takes place 21-56 days after delivery. Follow-up appointments that occur 1-2 weeks or greater than 56 days after delivery are not recognized as reportable postpartum visits by HEDIS.


Anthem HealthKeepers Plus associates may contact your office to schedule and/or confirm members’ postpartum appointments during the 21-56-day period. In addition, we will continue to educate our members about the necessity and importance of keeping their postpartum appointments. It is our hope that these efforts will improve patient compliance for postpartum follow-up visits.


We look forward to working with you to improve the health outcomes and the quality of life for our postpartum members. If you have questions regarding our postpartum outreach initiative, please contact your Provider Relations representative or Anthem HealthKeepers Plus Provider Services at 1-800-901-0020 or Anthem HealthKeepers Plus, Commonwealth Coordinated Care Plus (Anthem CCC Plus) Provider Services at 1-855-323-4687.

Featured In:
February 2019 Anthem Provider Newsletter - Virginia