Effective January 1, 2022, Norfolk Healthcare Consortium* is offering health benefit plans from Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. The Norfolk Healthcare Consortium is comprised of Norfolk Public Schools, the City of Norfolk, and the Norfolk Redevelopment and Housing Authority with approximately 7,700 employees and 13,300 members in total.


For Norfolk Healthcare Consortium employees in Virginia, Anthem has issued two Anthem HealthKeepers Point of Service (POS) Open Access plans (Anthem HealthKeepers POS 1000 and Anthem HealthKeepers POS 750) as well as an Anthem HealthKeepers Health Savings Account (HSA) plan (Anthem HealthKeepers HSA 1500). Anthem has made available a PPO Out-of-Area plan (KeyCare PPO $750 Out-of-Area) for employees outside of Virginia. 


The prefix on member ID cards will be XHY for plans offered by Anthem and VQX for the PPO plan. The cards will also show customized benefit information and the group logo for the specific entity.


Providers should follow normal claims filing procedures.


ID cards


As always, Anthem encourages providers to ask patients to present their current ID cards. Many members were assigned new identification numbers effective January 1, 2022. New ID cards were provided digitally or mailed to all affected members in late December 2021. To ensure claims are processed appropriately, here is some helpful information.


Tips for success 


When Anthem members arrive at the office or facility, ask to see their current member identification card at each visit. Many Anthem members no longer receive a paper card, so they will present their digital card on their mobile device. Asking this will help:

  • Identify the member’s product.
  • Obtain health plan contact information.
  • Speed claims processing.


Note: Claims providers submit with an incorrect ID number may be unable to be processed and may be returned for correction and resubmission with the correct ID.


* Norfolk Healthcare Consortium is an independent company providing comprehensive benefit packages on behalf of Anthem Blue Cross and Blue Shield and its affiliate HealthKeepers, Inc.




Featured In:
October 2022 Anthem Provider News - Virginia