The delivery of quality healthcare requires cooperation between patients, their providers and their healthcare benefit plans. One of the first steps is for patients and providers to understand their rights and responsibilities. Therefore, in line with our commitment to involve the health plan, participating practitioners and members in our system, Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. have adopted a member rights and responsibilities statement.


To read the member rights and responsibilities statement, visit the Policies, Guidelines and Manuals page of our provider website. Scroll down the page and select “Read about member rights” under More Resources.  Under the FAQ section titled “Laws and Rights that Protect You,” you can find information about Anthem member rights and responsibilities.


Practitioners may access the Federal Employee Program (FEP) member portal at to view the FEP Member Rights and Responsibilities Statement.



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December 2021 Anthem Provider News - Virginia