Anthem Blue Cross and Blue Shield and affiliate HealthKeepers, Inc. have designated Availity to operate and serve as your electronic data interchange (EDI) entry point or also called the EDI Gateway.  The EDI Gateway is a no-cost option to our direct trading partners.  With this change, Anthem continues our efforts to ensure consistency between your provider portal and the EDI Gateway.


As a mandatory requirement, all trading partners who currently submit directly to the Anthem EDI Gateway must transition to the Availity EDI Gateway.  Availity is well known as a Web portal and claims clearinghouse.  In addition, Availity functions as an EDI Gateway for multiple payers and is the single EDI connection for our company.


Your organization can submit and receive the following electronic transactions through Availity’s EDI Gateway:


  • 837- Institutional Claims
  • 837- Professional Claims
  • 837- Dental Claims
  • 835 - Electronic Remittance Advice
  • 276/277- Claim Status
  • 270/271- Eligibility Request


If you wish to become a direct a trading partner with Availity, the setup is easy. Use the Availity Welcome Application  to begin the process of connecting to the Availity EDI Gateway for your Anthem EDI transmissions. 


If you prefer to use your clearinghouse or billing company, please work with them to ensure connectivity.


Need Assistance?


The Availity Quick Start Guide  will assist you with any EDI connection questions you may have.


835 Electronic Remittance Advice (ERA)


Effective June 1, 2018, please use Availity to register and manage account changes for ERA.

If you were previously registered to receive ERA, you must register using Availity to manage account changes.


Electronic Funds Transfer (EFT)


To register or manage account changes for EFT only, use the EnrollHub™, a CAQH Solutions™ enrollment tool, a secure electronic EFT registration platform. This tool eliminates the need for paper registration, reduces administrative time and costs, and allows you to register with multiple payers at one time.


If you were previously registered to receive EFT only, you must register using EnrollHub to manage account changes. No other action is needed.


Contacting Availity


If you have any questions, contact Availity Client Services at 1-800-Availity (1-800-282-4548), Monday through Friday 8 a.m. to 7:30 p.m. Eastern Time.


Featured In:
December 2018 Anthem Provider Newsletter - Virginia