Attention providers who intend to provide physical, occupational or speech therapy services
Recently, Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. shared with you our plans to delay the transition of the medical necessity review of physical, occupational and speech therapy services to AIM Specialty Health® (AIM*), a separate company, due to a technical issue related to Anthem’s Commercial members in Virginia. (The transition was originally planned for August 1, 2022.)
We are pleased to announce that the technical issues have been resolved and the prior authorization requirement for the AIM Rehabilitation Program is effective November 1, 2022. The AIM call center re-opened on Monday, October 17, 2022. Providers can now submit requests for review or verify order numbers online via the AIM ProviderPortal® 24/7 or by phone by calling toll free 866-789-0158, Monday through Friday between 8 a.m. and 5 p.m.
At Anthem, we value your business and regret any inconvenience or disruption the delay in transition caused you and your staff.
November 2022 Anthem Provider News - Virginia