The AIM Rehabilitation Program is effective November 1, 2022.

Recently, Anthem Blue Cross and Blue Shield and our affiliate HealthKeepers, Inc. shared with you our plans to delay the transition of the medical necessity review of physical, occupational and speech therapy services to AIM Specialty Health® (AIM),* a separate company, due to a technical issue related to Anthem’s Commercial members in Virginia.  (The transition was originally planned for August 1, 2022.)


We are pleased to announce that the technical issues have been resolved, and the prior authorization requirement for the AIM Rehabilitation Program will be effective November 1, 2022. The AIM call center will re-open Monday, October 17, 2022.  Providers can submit requests for review or verify order numbers online via the AIM ProviderPortalSM  24/7 or by phone by calling toll free 866-789-0158, Monday through Friday between 8 a.m. and 5 p.m.


To help you prepare for this program, Anthem and AIM are hosting a live webinar training session designed for providers and office staff who will be requesting prior authorization. If you have not already attended a webinar, please consider registering to attend the training opportunity listed below.


Type of training

Date and time

Meeting information

Live Webinar Session with Q&A

Tuesday, October 25, 2022            

3 p.m. ET

Register October 25th Provider Webinar


At Anthem, we value your business and regret any inconvenience or disruption this situation has caused you and your staff.


* AIM Specialty Health is an independent company providing some utilization review services on behalf of Anthem Blue Cross and Blue Shield and its affiliate HealthKeepers, Inc.


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Attention providers who intend to provide physical, occupational or speech therapy services - Virginia