Anthem’s Commercial Risk Adjustment (CRA) area contracts with Inovalon – an independent company that provides secure, clinical documentation services – to help us comply with provisions of the Affordable Care Act (ACA).  These provisions require us to assess members’ relative health risk level and report to the Centers for Medicare & Medicaid Services (CMS) on those conditions.  Your offices have been receiving health assessment packets from Inovalon called Subjective, Objective, Assessment, and Plan (SOAP) notes all year long as part of our risk adjustment cycle, asking for your help with completing these health assessments for some of your patients who are our members.


Incentives for submitting SOAP notes/health assessments


Should you receive a request from Inovalon, SOAP notes submitted as paper are eligible for a $50 incentive. SOAP notes submitted electronically through Inovalon’s ePASS system are eligible for a $100 incentive. 


Submission deadline and important reminder


While the dates of service for the patient visits must have been by December 31, 2019, the SOAP notes/health assessments can be submitted up until February 15, 2020.  We will still offer the incentive payments for these submissions through February 15, 2020.


Questions or assistance with SOAP notes


Need help with ePASS or have questions? Simply email your inquiry to Inovalon at with your name, organization, contact information, and any questions that you might have. Trained representatives are available to assist you.  If you prefer to reach Inovalon by phone, please call 1-877-448-8125, Monday - Friday, 8 a.m. - 9 p.m. ET; Saturday - Sunday, 10 a.m. - 6 p.m. ET.


If you have any questions regarding our risk adjustment process, please contact our CRA Network Education Representative who supports your area:


Featured In:
February 2020 Anthem Provider News - Virginia