Anthem makes improvements to interactive voice response system
Anthem Blue Cross and Blue Shield (Anthem) respects your time, and we want your service experience to be exceptional. Effective November 22, 2019, we’ve made some slight changes to the prompts within our interactive voice response (IVR) system when you dial Anthem’s Provider Service areas in Virginia. These enhancements are designed to make it easier for you to get the information you need quickly when you call and to streamline your call-in experience – saving you time in the process.
Calls to our Provider Service areas will now require that you enter either your provider National Provider Identifier (NPI) or Tax ID number. The member’s health care identification number (HCID) and date of birth will also be required in order to continue with the self-service options or to be transferred to an Anthem associate. Please have the member’s most current ID card on file and available when you are calling Anthem. Going forward, we’ll continue to work to deliver exceptional service to you.
December 2019 Anthem Provider News - Virginia