Anthem Blue Cross and Blue Shield in Virginia has made a business decision that provider demographic updates will only be accepted through our secure, online Provider Maintenance Form (excludes facility providers with the exception of ancillary facility providers). We are no longer accepting demographic updates via mail or fax requests. This change does not affect requests from our other departments for W-9 forms or medical records. 


If you are unable to submit electronically, or have questions about updating your demographic information, please contact your Anthem network manager.


As a reminder, you should routinely check your current practice information by going to and access our “Find a Doctor” tool. If information is incorrect and updates are needed, please provide us with the correct information as soon as possible by visiting


  • Select the “Providers” tab.



  • Complete the online prompts. (Please verify before proceeding that “Information for Virginia” is displayed.  Either choose “Select a State” or “Change State” if necessary.)  


If you have questions about using the Provider Maintenance Form, see the Related Resources section below the Provider Maintenance Form on the webpage for the “Instruction Presentation” and “Quick Tips” links.



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May 2020 Anthem Provider News - Virginia