Resources to support your diverse patient panel

Patient panels are increasingly diverse, and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent and linguistically appropriate care. Anthem wants to help, as we all work together to achieve health equity.

Cultural competency resources

Here is an overview of the cultural competency resources available on our provider website:

• Cultural Competency and Patient Engagement:
  • A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients.
• Caring for Diverse Populations Toolkit:
  • A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
• My Diverse Patients:
  • Offers resources, information, and techniques to help provide the individualized care every patient deserves regardless of their diverse backgrounds. The site also includes learning experiences on topics related to cultural competency and disparities that offer free continuing medical education (CME) credit.
  • Free accessibility from any device (desktop computer, laptop, phone, or tablet), no account or log in required:

To access these resources, go to Serving Diverse Populations | Anthem Blue Cross and Blue Shield > Training Academy > Cultural competency resources

In addition, providers can access Stronger Together, which offers free resources to support the diverse health needs of all people where they live, learn, work and play. These resources were created by our parent company in collaboration with national organizations and are available for you to share with your patients and communities:

Prevalent non-English languages (based on population data)

Like you, Anthem wants to effectively serve the needs of diverse patients. It’s important for us all to be aware of the cultural and linguistic needs of our communities, so we are sharing recent data about the top fifteen non-English languages spoken by 5 percent or 1,000 individuals in Ohio. (Source: American Community Survey, 2023 American Community Survey 1-Year Estimates, Table B16001, generated July 2023.)

Language support services

As a reminder, Anthem provides language assistance services for our members with limited English proficiency (LEP) or hearing, speech, or visual impairments. Please see the Provider Manual for details on the available resources and how to access them. In addition, the cultural competency resources shared above provide guidance on communicating and serving diverse populations effectively.