Education & TrainingMedicaid Managed CareMarch 31, 2023

Ready, set, renew!

It’s time for some of your patients to renew their Medicaid benefits. As states begin to recommence Medicaid renewals, we want to ensure you have the information needed to help your Medicaid patients renew their healthcare coverage. Some patients have never had to renew their coverage at all, while other patients may have forgotten the process entirely.

We’re here to help.

What steps do my patients need to take?

  • Ready: Patient gets their documents ready.
  • Set: Patient ensures their form is all set.
  • Renew: Patient sends renewal form:
    • Via web: benefits.ohio.gov
    • Via phone: 844-640-6446
    • Via mail: Mail to your local CDJFS office

What if I need assistance?

Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status, and more. To access Availity Essentials,* go to availity.com and select the appropriate payer space tile from the drop-down. Then, select Chat with Payer and complete the pre-chat form to start your chat.

For additional support, visit the Contact Us section at the bottom of our provider website for the appropriate contact.

* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

Anthem Blue Cross and Blue Shield Medicaid is the trade name of Community Insurance Company. Independent licensee(s) of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

OHBCBS-CD-017957-22-CPN16407, OHBCBS-CD-047505-23-CPN047298, OHBCBS-CD-056729-24-CPN56608

PUBLICATIONS: April 2023 Provider News - Ohio, January 2024 Provider Newsletter, May 2024 Provider Newsletter