CAA: Providers required to verify their online provider directory information

Summary:

• The Consolidated Appropriations Act (CAA) obliges care providers to validate their online directory details every 90 days to remain listed, effective November 1, 2024.
• Anthem's provider data management (PDM) on Availity Essentials enables care providers to verify and update their information efficiently.
• Care providers can submit data updates through the PDM's Roster Automation solution using a standard Microsoft Excel document.

The CAA of 2021 requires care providers to review and verify the accuracy of the following information in the online provider directory every 90 days:

• Care provider/facility name
• Address
• Specialty
• Phone number
• Digital contact information

Effective November 1, 2024, care providers who fail to verify their information every 90 days may be removed from the online provider directory.

Care providers will be reinstated to the online provider directory once verification is complete.

Review, verify, and update your directory information

To review, verify, and update your online directory information, Anthem uses the provider data management (PDM) capabilities of Availity Essentials to update care provider or facility data. Using the Availity PDM tool meets the verification requirement to validate care provider demographic data set by the CAA.

PDM features include:

• Updating care provider demographic information for all assigned payers in one location.
• Verifying and managing current care provider demographic information.
• Monitoring submitted demographic updates in real-time with a digital dashboard.
• Reviewing the history of previously verified data.

To access the PDM tool, log on to Availity.com and go to My Providers > Provider Data Management. Administrators are automatically granted access to PDM. Additional staff may be given access to PDM by an administrator. To find your administrator, go to My Account Dashboard > My Account > Organization(s) > Administrator Information. View the Availity PDM quick start guide here (PDF).

Use Roster Automation to submit care provider demographic changes

Within the PDM tool, care providers also have the choice and flexibility to request data updates using our Roster Automation solution by submitting a spreadsheet via a roster upload.

Care provider data additions, changes, and terminations are submitted on a standardized Microsoft Excel document. The resources for this process are available on our website. Visit anthem.com > For Providers > Forms and Guides. The following two resources appear under the Digital Tools category:

• Roster Automation Rules of Engagement: This is a reference document available to ensure error-free submissions for accurate and timely updates through automation.
• Roster Automation Standard Template: Use this template to submit your information. More detailed instructions on formatting and submission requirements can be found on the first tab of the template, the tab named User Reference Guide.