AIM IVR changes for non-oncology medical specialty drug reviews effective Jan. 1, 2021

In 2019, non-oncology medical specialty drug reviews were transitioned from AIM Specialty Health^® (AIM) to IngenioRx. We are implementing changes to the AIM IVR telephone prompts as they relate to IngenioRx medical specialty drug reviews.

 

Currently, if a provider calls into any of the existing AIM toll-free numbers for non-oncology medical specialty drug reviews, IVR telephone prompts are available informing the caller of the IngenioRx toll-free number, 1-833-293-0659.  Callers are then automatically transferred to the IngenioRx number. 

 

Beginning on January 1, 2021, the AIM toll-free numbers will no longer offer these IVR telephone prompts and transfer callers to IngenioRx for non-oncology medical specialty reviews. Providers must contact the IngenioRx review team directly:

• By phone at 1-833-293-0659
• By fax at 1-888-223-0550
• Online access at availity.com available 24/7.

 

799-1220-CNT