If you have questions about prior authorizations (PA), you now have a new option to have them answered quickly and easily. With Anthem Chat, providers can have a real-time, online discussion with a PA specialist.


  • Faster access to PA provider services experts
  • Real-time answers to your questions about PA and live help for submissions, similar to the call experience
  • Access to denial information and clinical team for resolution
  • The same high level of safety and security you have come to expect with Anthem Blue Cross and Blue Shield (Anthem)


Chat is one example of how Anthem is using digital technology to improve the healthcare experience, with a goal to save you valuable time. To start, access the service through Payer Spaces on Availity.


To access chat: log on to Availity at Availity.com. Select Payer Spaces then select the health plan. Once in Payer Spaces, select the Chat with Payer box from Applications.



Featured In:
April 2021 Anthem Provider News - Ohio