Effective July 8, 2022, Federal Employee Program (FEP) for Anthem Blue Cross and Blue Shield (Anthem) began participating in a real-time provider chat option through Availity Essentials. The secure portal allows providers to seek real-time answers to questions about prior authorization, precertification requirements, status check, and more.

 

Currently, only Missouri and Georgia providers can access the chat capability for Federal members. Chat is available from 8 a.m. to 7 p.m. ET through the secure provider website found at availity.com. Select Payer Spaces, Anthem, and access the chat through Chat with Payer.

 

Chat is one example of how FEP is using digital technology to improve the health care experience with the goal of saving valuable time.

 

With the success of the real-time chat option for Federal members, Anthem is implementing additional states ranging in dates from October 2022 through the first quarter of 2023.

 

October 2022 – Colorado, Connecticut, and Ohio.

December 2022 – Indiana, Maine, Nevada, and Virginia.

February 2023 – Kentucky, New Hampshire, New York, and Wisconsin.

 

MULTI-BCBS-CM-006329-22



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October 2022 Anthem Provider News - Ohio