State & FederalMedicare AdvantageOctober 31, 2020

Provider Chat — A fast, easy way to get your questions answered

Beginning January 1, 2024, Empire became Anthem. This article, published under the former brand, now applies to Anthem.

You now have a new option to have questions answered quickly and easily. With Empire BlueCross BlueShield HealthPlus (Empire) Chat, providers can have a real-time, online discussion through a new digital service, available through Payer Spaces on Availity.* Provider Chat offers:
  • Faster access to Provider Services for all questions.
  • Real-time answers to your questions about prior authorization and appeals status, claims, benefits, eligibility, and more.
  • An easy to use platform that makes it simple to receive help.
  • The same high level of safety and security you have come to expect with Empire.

 

Chat is one example of how Empire is using digital technology to improve the health care experience, with the goal of saving valuable time. To get started, access the service through Payer Services on Availity.

 

* Availity, LLC is an independent company providing administrative support services on behalf of Empire BlueCross BlueShield HealthPlus.

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PUBLICATIONS: November 2020 Empire Provider News