Medical Oncology Program ProviderPortal case entry enhancements

On March 26, 2023, Carelon Medical Benefits Management Inc. (formerly AIM Specialty Health)* released operational enhancements to the ProviderPortal_SM for the Medical Oncology Program for Empire BlueCross BlueShield. These enhancements are geared towards creating an easier intake process for users. You may notice the clinical intake screens look and function differently.

A few updates will include:

• Improved look and feel of the case entry screens.
• Removal of unnecessary biomarker questions for specific clinical scenarios.
• Revised drug dosing screens for easier input of cycle ranges and days of administration.

Resources, training, and support 

To familiarize yourself with the enhanced medical oncology authorization request process, Carelon will be hosting a series of provider training sessions. Please register to receive a unique meeting invite.

For more information 

Carelon has a designated email address for provider questions about the ProviderPortal and case entry process; please use MedicalOncologySolution@carelon.com. All member eligibility or claims questions should be directed to your health plan network representative. Thank you for your continued support of this program.