MedicaidDecember 31, 2019
Improving the patient experience
Beginning January 1, 2024, Empire became Anthem. This article, published under the former brand, now applies to Anthem.
Are you looking for innovative ways to improve your patients’ health care experiences?
Numerous studies have shown a patient’s primary health care experience and, to some extent, their health care outcomes, are largely dependent upon health care provider and patient interactions. That’s why Empire BlueCross BlueShield HealthPlus has an online learning site called My Diverse Patients that offers insight on how to communicate with your diverse patient population, including a course titled: What Matters Most: Improving the Patient Experience. Learn more by visiting the course link or on the My Diverse Patients site at www.mydiversepatients.com.
PUBLICATIONS: January 2020 Empire Provider News
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