AdministrativeCommercialMedicare AdvantageMedicaidDecember 1, 2023

Important reminders for our upcoming name change

Beginning January 1, 2024, Empire became Anthem. This article, published under the former brand, now applies to Anthem.

On January 1, 2024, Empire will become Anthem. Please review the key dates below for changes you will see beginning in December:

Date

Change

December 9, 2023

Empire BCBS-Anthem BCBS will be a tile in Availity Essentials under Payer Spaces.

The payer ID is not changing.

You may perform all activities in Availity Essentials from December 9, 2023, and beyond under the new name.

January 1, 2024

The new Anthem provider website launches at https://providers.anthem.com/ny

Our website will have a similar look as our current Anthem website with the same navigation. We will also be redirecting Empire URLs to our new website.

January 1, 2024

We begin operating under the new Anthem name:

  • Begin using the new Provider Services number:

800-450-8753 Monday through Friday, 8 a.m. to 6 p.m. ET.

  • Begin using the new Member Services number:

800-300-8181 (TTY 711) Monday through Friday, 8 a.m. to 6 p.m. ET.

  • Members will begin presenting in your office with an Anthem ID card; however, you can accept the Empire card as well.


Remember to update any internal systems to Anthem, along with your practice’s website (if you list us by name).

Please share this information with front office and billing staff.

You can also view the following resource for more detail:

Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

Medicaid products offered by Empire BlueCross BlueShield HealthPlus, trade name of HealthPlus HP, LLC. Services provided by Empire HealthChoice HMO, Inc., Empire HealthChoice Assurance, Inc., or Empire BlueCross BlueShield Retiree Solutions. Empire BlueCross BlueShield Retiree Solutions is the trade name of Anthem Insurance Companies, Inc. lndependent licensees of the Blue Cross Blue Shield Association, an association of independent Blue Cross Blue Shield plans.

NYBCBS-CDCRCM-038569-23-CPN38553

PUBLICATIONS: December 2023 Provider Newsletter