Easily navigate Availity Essentials for authorization case status and digital authorization decision letters

As you take advantage of the Authorizations and Referrals application on Availity Essentials to get the latest status for your authorization cases, we’ve provided information below to help you easily navigate this application so you can quickly track your authorization cases digitally without manually handling paper letters.

Log into Availity Essentials to access the Authorizations and Referrals application. From the Patient Registration menu at the top of the screen, select Authorizations & Referrals. You will see Auth/Referral Inquiry and Auth/Referral Dashboard on the screen, along with other choices.

Auth/Referral Inquiry

This function assists you in retrieving your submitted cases through both digital and non-digital methods. You can search by specifying your organization, the payer, request type, and provider information. Once you locate your cases, you can use the Pin to Dashboard feature to keep these cases on the Auth/Referral Dashboard, saving you from repeating the search in the future.

Auth/Referral Dashboard

The Auth/Referral Dashboard displays the most recent status of the cases submitted by your organization through Availity Essentials. It offers a consolidated view of all your authorization requests, making it simple to track. For pinned cases, select the case card to get the latest status and case details. To access complete details about a case, including the digital letters about the case, select View Details in the Actions menu.

Training is available

To learn more about the Authorizations and Referrals application, you can sign up for training. In Availity Essentials, select Help & Training, then select Get Trained. In the Category drop-down menu, select Authorizations & Referrals.

We will soon share information with you about our upcoming provider preference center, where you will be able to select your preferred mode of communication about authorization cases.

We are committed to a future of shared success.