Chat directly with a prior authorization specialist

The fast, easy way to have your questions answered

If you have questions about prior authorizations (PA), you now have a new option to have them answered quickly and easily. With EmpireChat, providers can have a real-time, online discussion with a PA specialist.

• Faster access to PA provider services experts
• Real-time answers to your questions about PA and live help for submissions, like the call experience
• Access to denial information and clinical team for resolution
• The same high level of safety and security you have come to expect with Empire

Chat is one example of how Empire is using digital technology to improve the healthcare experience, with a goal to save you valuable time. To start, access the service through Payer Spaces on Availity.

 

To access chat: log on to Availity at www.Availity.com. Select Payer Spaces then select the health plan. Once in Payer Spaces, select the Chat with Payer box from Applications.

 

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