Administrative Digital SolutionsCommercialMedicare AdvantageMedicaidFebruary 25, 2024

Change Healthcare cybersecurity update

On February 21, 2024, we were alerted that one of our vendors, Change Healthcare (a subsidiary of Optum), experienced a cybersecurity event. As of this notice publishing, Change Healthcare has confirmed that their systems are unavailable.

Your provider data and information with our plan is safe. Our systems are not impacted because of this event, and out of an abundance of caution we severed network connections to Change Healthcare.

You may have questions about how this security event impacts your ability to do business with us. It is important to know that you can still use Availity Essentials to safely submit electronic transactions to our plan.

For more detail on this, and as information about this cybersecurity event evolves, refer to these Frequently Asked Questions.

Medicaid services provided by Anthem Blue Cross and Blue Shield HP, trade name of Anthem HP, LLC.
Medicare services provided by Anthem Blue Cross and Blue Shield, trade name of Anthem HealthChoice HMO, Inc. and Anthem HealthChoice Assurance, Inc., Anthem Blue Cross and Blue Shield HP, trade name of Anthem HP, LLC., or Anthem Blue Cross and Blue Shield Retiree Solutions, trade name of Anthem Insurance Companies, Inc.
Commercial services provided by Anthem Blue Cross and Blue Shield, trade name of Anthem HealthChoice HMO, Inc. and Anthem HealthChoice Assurance, Inc., or Anthem Blue Cross and Blue Shield HP, trade name of Anthem HP, LLC.
Independent licensees of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-ALL-CDCRMMPCM-052561-24-SRS52561, MULTI-ALL-CDCRMMPCM-053096-24, MULTI-ALL-CDCRMMPCM-054775-24-SRS52561, MULTI-ALL-CDCRMMPCM-056155-24-SRS52561, MULTI-ALL-CDCRMMPCM-059020-24-SRS52561, MULTI-ALL-CDCRPCM-061147-24

ATTACHMENTS: Change Healthcare Cybersecurity Event Frequently Asked Questions - June 6, 2024 (pdf - 0.14mb)