Products & ProgramsCommercialNovember 30, 2020

AIM IVR changes for non-oncology medical specialty drug reviews effective on January 1, 2021

Beginning January 1, 2024, Empire became Anthem. This article, published under the former brand, now applies to Anthem.

In 2019, non-oncology medical specialty drug reviews were transitioned from AIM Specialty Health® (AIM) to IngenioRx. We are implementing changes to the AIM IVR telephone prompts as they relate to IngenioRx medical specialty drug reviews.

 

Currently, if a provider calls into any of the existing AIM toll-free numbers for non-oncology medical specialty drug reviews, IVR telephone prompts are available informing the caller of the IngenioRx toll-free number, 1-833-293-0659.  Callers are then automatically transferred to the IngenioRx number. 

 

Beginning on January 1, 2021, the AIM toll-free numbers will no longer offer these IVR telephone prompts and transfer callers to IngenioRx for non-oncology medical specialty reviews. Providers must contact the IngenioRx review team directly:

  • By phone at 1-833-293-0659
  • By fax at 1-888-223-0550
  • Online access at availity.com available 24/7.

 

799-1220-PN-NY

 

PUBLICATIONS: December 2020 Empire Provider News