Anthem has a continued mission to leverage digital technology to provide enhanced services for both members and care providers. We encourage the support of care providers in accepting digital ID cards instead of a physical member ID card. As members increasingly use digital ID cards, care providers may need to implement changes in their processes to accept this format.

Due to recent enhancements, care providers can bypass the request for cards by accessing Availity.com. If a copy of a physical member identification card is needed, a member can email, fax, or access card details saved in their digital wallet. As a reminder, care providers can also access eligibility and benefit information without the health care identification (HCID). This makes both check-ins and submitting claims easier and faster.

Anthem is dedicated to providing digital solutions that transform both care provider and payer interactions. Thank you in advance for your continued partnership and support in empowering our members to use their digital ID cards. With your help, we can continually build towards a future of shared success.

At a glance:

• Care providers contracted with us need to verify and update their demographic data every 90 days using the provider data management (PDM) feature in Availity Essentials.
• Updating and attesting data are critical for maintaining accurate service directories for members and noncompliance with these requirements can result in removal from the online provider directory.
• Availity Essentials provides digital applications that enable users to monitor submitted demographic updates in real time, review the history of previously verified data, and manage multiple updates within one spreadsheet via the Upload Roster feature.

What are the requirements for the attestation of demographic data?

We require our contracted care provider partners to attest to their demographic data every 90 days. Maintaining your provider data is critical as it results in improved connection to members seeking care, supports the accuracy of claims processing, and allows for timely reimbursement, while aligning to a bold purpose of improving the health of humanity.

How do I update and attest to my data?

We require the use of the PDM capability available on Availity Essentials to update your provider or facility data. There are two options within Availity Essentials PDM that are available at no cost to care providers:

• Multipayer platform, which includes Directory Verification and Core PDM: allows care providers to make required updates using Directory Verification and changes using Core PDM
• Roster upload: allows care providers to submit multiple updates within one spreadsheet via the Upload Roster feature (The Upload Roster feature is currently only available and shared with the health plan.)

Both the multipayer platform and Roster Upload feature satisfy your 90‑day attestation requirement.

To attest to your provider data:

1. Log in to https://Availity.com.
2. Navigate to My Providers > Provider Data Management.
3. Select the action menu next to the business whose information you want to verify.
4. Select Verify Directory Listing.
5. Review each set of data for accuracy.
6. Once complete, select Submit Verified Profile.

Organizations with no changes since their last submission may see a Quick Verify button that allows for directory verification in one click.

Individuals registered for their TIN within the Availity Manage My Organization application on Availity Essentials will receive periodic automated emails and notifications in the Notification Center on Availity Essentials reminding them when their attestation is due or overdue.

How do I access Availity Essentials and the PDM application?

To access the PDM application, log on to https://Availity.com and select My Providers > Provider Data Management to begin using PDM. Administrators will automatically be granted access to PDM. Additional staff may be given access to PDM by an administrator. To find your administrator, go to My Account Dashboard > My Account > Organization(s) > Administrator Information.

Within PDM you also have the ability to:

• Monitor submitted demographic updates in real time with a digital dashboard.
• Review the history of previously verified data.

Why is updating and attesting to my data important?

Our members use Find Care to make informed decisions about their healthcare and find quality doctors and hospitals. Keeping your data up to date ensures members have access to you when they need it the most.

Failure to complete the 90‑day attestation requirement puts your organization at risk of being classified as non‑compliant with the health plan’s policies and procedures and may result in removal from the online provider directory.

What if I’m not registered for Availity Essentials yet?

If you aren’t registered to use Availity Essentials, signing up is easy and secure. There is no cost to register or to use any of the digital applications. Start by going to https://Availity.com and selecting New to Availity? Get Started at the top of the home screen to access the registration page. If you have more than one TIN, ensure you have registered all TINs associated with your account.

If you have questions regarding registration, reach out to Availity Client Services at 800‑AVAILITY (282‑4548).

How do I get training on the Availity Essentials PDM tool?

You can learn about and attend one of our training opportunities by visiting here (apps.availity.com):

• For more information on PDM, check out the Quick Start Guide here (apps.availity.com) using your Availity Essentials user ID and password.
• For more information about the Roster Upload process:
  • See the Roster Submission Guide on https://Availity.com > Payer Spaces > Select Payer Tile > Resources > Roster Submission Guide using PDM.
  • Find training specifically for the Standard Template and Rules of Engagement by listening to our recorded webinar on our provider Learning Hub.
  • Take an on‑demand class hosted by Availity Essentials on the Learning Hub to learn about PDM.

What if I’m a behavioral health care provider?

If you are a behavioral health care provider and assigned to Carelon Behavioral Health, Inc., follow the Carelon Behavioral Health process for attestation. Council for Affordable Quality Healthcare (CAQH) care providers should attest, confirm, or update their data through the CAQH website. Non‑CAQH care providers and facilities should attest, confirm, or update their data directly with Carelon Behavioral Health.

Contact us

Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status, and more. To access Availity Essentials, go to https://Availity.com and select the appropriate payer space tile from the drop‑down. Then, select Chat with Payer and complete the pre‑chat form to start your chat.

For additional support, visit the Contact Us section of our provider website for the appropriate contact.

Electronic access to your Explanation of Payment, through 835 electronic remittance advice (ERA), or Remittance on Availity (which may include Virtual Credit Cards) is secure and fast. To enroll in or disenroll from ERA, visit https://Availity.com. For Availity support, call Availity Client Services at 800-282-4548.

For secure and fast transmission of the virtual credit card (VCC), payment remittance, or Explanation of Payment (EOP), we will no longer send paper EOPs and VCCs. Using the Availity Remit Viewer application, you can view or download digital copies of 835 ERAs and EOPs. You can also view the VCC to accelerate your reimbursement.

Take advantage of the secure and streamlined experience to access the information you need anytime on the Availity Essentials platform. Over time, you’ll receive fewer letters and faxes from us. If you have registration questions or need Availity Essentials help, call Availity Client Services at 800-282-4548. If you still need a paper copy of the EOP, call Provider Services.

For care providers who do not access Availity Essentials, you will receive virtual credit cards in paper form and paper EOPs. If you still need a paper check payment, call 800-833-7130 and provide them with the TINs of your organization that you wish not to receive VCCs.

Thank you for your support as we transition to more electronic payment options. Through our efforts, we are committed to reducing administrative burden and ensuring active involvement with you, our care provider partners.

Electronic claims payment through electronic funds transfer (EFT) is the fastest and most secure way to receive payment. The EFT deposit is assigned a trace number matched to the 835 electronic remittance advice (ERA) for simple payment reconciliation. Visit EnrollSafe at https://enrollsafe.payeehub.org to enroll in or disenroll from EFT. If you need EFT help, email Support@payeehub.org.

Care providers not enrolled in EFT may receive payments via a virtual credit card (VCC) in lieu of paper checks. VCCs allow care providers to process payments as credit card transactions. Credit card processing fees may apply. Contact your merchant processor or financial institution for specific costs.

Depending on the electronic payment method, Anthem or affiliated companies may receive some form of compensation. Signing up for EFT automatically opts care providers out of VCCs.

If you still need a check payment, call 800‑833-7130 and provide them with the TINs of your organization that you do not want to receive VCCs.

Thank you for your support as we transition to more electronic payment options. Through our efforts, we are committed to reducing administrative burden and ensuring active involvement with you — our care provider partners.

• Effective March 1, 2025, Carelon Medical Benefits Management will begin conducting clinical appropriateness reviews of cardiovascular, musculoskeletal, and surgical procedures.
• New outpatient utilization management also includes fertility procedures and other medical services for select insurance plans.

• Anthem will continue to perform reviews of transportation services.
• Providers are encouraged to use an online portal for service preauthorization, with resources and training available for guidance.

Carelon Medical Benefits Management will begin accepting prior authorization requests on February 24, 2025, for dates of service on or after March 1, 2025.

Members included in the new program

Updates to Carelon Medical Benefits Management programs apply to select local fully insured members and members covered under self‑insured (ASO) benefit plans with services medically managed by Carelon Medical Benefits Management. This notice does not apply to certain HMO, BlueCard^®, Medicare Advantage, Medicaid, Medicare supplemental, or Federal Employee Program^® (FEP^®) plans. For more information, please call the phone number on the back of the member ID card.

Pre‑service review requirements

For procedures scheduled to begin on or after March 1, 2025, all care providers need to contact Carelon Medical Benefits Management to obtain a pre‑service review for the services, including, but not limited to, the following non‑emergency modalities. Please refer to the Clinical Guidelines at Anthem.com > Providers > Provider Resources > Policies, Guidelines & Manuals for complete code lists.

Note: All codes will be reviewed for medical necessity for the requested service and not for site of care.

The tables below list our Clinical UM Guidelines and Medical Policies for medical necessity review.

To determine if prior authorization is needed for a member on or after March 1, 2025, contact the Provider Services phone number on the back of the member’s ID card for benefit information. Care providers using the Interactive Care Reviewer (ICR) tool on http://Availity.com to pre‑certify an outpatient procedure will receive a message referring the provider to Carelon Medical Benefits Management. (Note: ICR cannot accept prior authorization requests for services administered by Carelon Medical Benefits Management.)

Care providers should continue to submit pre‑service review requests to Carelon Medical Benefits Management using the convenient online service provided on the Carelon Medical Benefits Management provider website. The website is available 24 hours a day, seven days a week, and processes requests in real time using Clinical Criteria. To register, go to https://providerportal.com.

For more information

For resources to help your practice get started with the cardiology, musculoskeletal, radiology, sleep, surgical procedures, and radiation oncology programs, visit:

Cardiovascular Solution | Carelon Insights

Radiology Solution | Carelon Insights

Sleep Solution | Sleep Healthcare | Carelon Insights

Surgical Procedures Solution | Carelon Insights

Radiation Oncology Solution | Carelon Insights

Additional Outpatient Utilization Management

Sign up at provider training for provider training for the additional outpatient UM:

• Wednesday, February 5, 2025, at 12 p.m. ET/11 a.m. CT
• Wednesday, February 12, 2025, at 12 p.m. ET/11 a.m. CT
• Friday, February 21, 2025, at 11 a.m. ET/10 a.m. CT
• Wednesday, February 26, 2025, at 12 p.m. ET/11 a.m. CT
• Wednesday, March 5, 2025, at 12 p.m. ET/11 a.m. CT

Our website, Anthem.com, provides information and tools such as order entry checklists, Clinical Guidelines, and FAQ. You can also contact your provider relationship management representative with any questions.

Through genuine collaboration, we can simplify access to care and help you deliver high‑quality, equitable healthcare.

Join our on‑demand webinar on improving antibiotic use in the outpatient setting, led by Dr. Emily McDonald, MD, MPH, and Guillermo Sanchez, PA‑C, MPH, MSHS, from the CDC’s Office of Antibiotic Stewardship.

The webinar highlights key strategies such as proper diagnosis, adherence to clinical guidelines, and educational interventions. It will also address common misconceptions regarding patient satisfaction and prescribing practices. Additionally, the session will discuss tools and resources, such as HEDIS^® quality measures and communication training, available to help clinicians improve their antibiotic stewardship practices.

HEDIS^® is a registered trademark of the National Committee for Quality Assurance (NCQA).

Program objectives:

• Review the epidemiology of outpatient antibiotic use in the U.S.
• Identify high‑priority conditions where antibiotic prescribing can be improved.
• Describe evidence‑based interventions that can improve antibiotic use.
• Address common myths related to antibiotic use.

Visit: Improving Antibiotic Use for Acute Respiratory Infections (This link works best with the Chrome browser.)

Effective June 1, 2025, Anthem will upgrade to the 29th edition of MCG Care Guidelines for the following modules. Below is high level summary of the updates and is not intended to be all inclusive:

• Behavioral Health Care (BHG):
• The guidelines for substance‑related disorders have been updated to allow users to identify ASAM citations more easily within MCG content. Benchmarks have been added to the guidelines for Applied Behavioral Analysis, Neuropsychological Testing, Psychological Testing, and Urine Toxicology Testing.
• Inpatient & Surgical Care (ISC):
• Five new observation care guidelines have been added. Also, a new mean arterial pressure (MAP) calculator has been added.
• General Recovery Care (GRG):
• A new Hospital‑at-Home General Recovery Guideline has been added.
• Recovery Facility Care (RFC):
• The discharge planning section for Inpatient Rehabilitation Facility guidelines was expanded.

If you have questions, please contact Provider Services via the number on the back of our member ID card.

Effective June 1, 2025, Anthem will upgrade to the 29th edition of MCG Care Guidelines for the following modules. Below is high level summary of the updates and is not intended to be all inclusive:

• Behavioral Health Care (BHG):
• The guidelines for substance‑related disorders have been updated to allow users to identify ASAM citations more easily within MCG content. Benchmarks have been added to the guidelines for Applied Behavioral Analysis, Neuropsychological Testing, Psychological Testing, and Urine Toxicology Testing.
• Inpatient & Surgical Care (ISC):
• Five new observation care guidelines have been added. Also, a new mean arterial pressure (MAP) calculator has been added.
• General Recovery Care (GRG):
• A new Hospital‑at-Home General Recovery Guideline has been added.
• Chronic Care (CCG):
• New guidelines have been added to self‑management and low‑intensity disease management pediatric guidelines.

If you have questions, please contact Provider Services via the number on the back of our member ID card.

The following services will be added to precertification for the effective dates listed below.

To obtain precertification, providers can access Availity Essentials at https://Availity.com or call Anthem’s Utilization Management department using the number on the back of the member’s identification card. Service preapproval is based on member’s benefit plan/eligibility at the time the service is reviewed/approved.

If the requirements are not met, those services may be deemed ineligible for payment. Providers may appeal online through Availity Essentials or phone Anthem Provider Services with additional information which may include medical records

What’s changing:

Effective January 1, 2025, postal employees began to participate in the Postal Service Health Benefits Program (PSHB), a health benefits program for those under the Federal Employee Program® (FEP).

What this means for you as the provider:

Postal employees in the PSHB program have a new ID card reflecting new enrollment codes. To ensure correct claim processing, the federal employee ID cards should be validated to confirm the provider has the correct enrollment information.

In 2025, federal and USPS employees in the FEP, along with their families, will have the same coverage and benefits as before. The plan options will remain Blue Standard, Blue Basic, and Blue Focus. Only the PSHB ID card and PSHB customer service number (on the back of the card) will be new.

Below is an example of the front of the new PSHB card. A stamp symbol in the upper right corner will identify the PSHB enrollment:

Once the PSHB member is enrolled, they will have a new ID card. The back of the ID card will reflect the toll-free Customer Service and prior authorization numbers for assistance.

Additional information for all federal employees can be found on the federal employee website at https://fepblue.org.