Escalation process document available

A new Escalation Process document has been posted to our website. This document provides the process for escalating claim issues to your provider relations representative. All inquiries related to claims payment must be directed to Provider Service. Network Relations is not able to accept claim inquiries that have not gone through the escalation process within Provider Service. Please review this document in its entirety. Below are the links to the documents on our website for each provider type.   

 

• Provider Resources - Professional CMS 1500
• Provider Resources - Facility UB
• Provider Resources - Behavioral Health