Electronic Explanation of Payment starting in June

Electronic access to your Explanation of Payment, through 835 electronic remittance advice (ERA), or Remittance on Availity (which may include Virtual Credit Cards) is secure and fast. To enroll in or disenroll from ERA, visit https://Availity.com. For Availity support, call Availity Client Services at 800-282-4548.

For secure and fast transmission of the virtual credit card (VCC), payment remittance, or Explanation of Payment (EOP), we will no longer send paper EOPs and VCCs. Using the Availity Remit Viewer application, you can view or download digital copies of 835 ERAs and EOPs. You can also view the VCC to accelerate your reimbursement.

Take advantage of the secure and streamlined experience to access the information you need anytime on the Availity Essentials platform. Over time, you’ll receive fewer letters and faxes from us. If you have registration questions or need Availity Essentials help, call Availity Client Services at 800-282-4548. If you still need a paper copy of the EOP, call Provider Services.

For care providers who do not access Availity Essentials, you will receive virtual credit cards in paper form and paper EOPs. If you still need a paper check payment, call 800-833-7130 and provide them with the TINs of your organization that you wish not to receive VCCs.

Thank you for your support as we transition to more electronic payment options. Through our efforts, we are committed to reducing administrative burden and ensuring active involvement with you, our care provider partners.