We contract with Inovalon, an independent company that provides secure, clinical documentation services, to help us comply with provisions of the Affordable Care Act (ACA) that require us to assess members’ relative health risk level and report to CMS on those conditions. Your offices have been receiving Inovalon SOAP (Subjective, Objective, Assessment and Plan – these are health assessments) packets all year long as part of our risk adjustment cycle, asking for the physicians’ help with completing health assessments for some of their patients who are our members.


Incentives for submitting SOAPs/Health Assessments

SOAPs submitted as paper are eligible for a $50 incentive; SOAPs submitted electronically through Inovalon’s ePASS system are eligible for a $100 incentive. 


Submission deadline and important reminder

While the dates of service for the patient visits must have been by December 31, 2019, the SOAP notes/Health Assessments can be submitted up until February 15, 2020.  We will still pay the incentive payments for these submissions through February 15, 2020.


Questions or assistance with SOAPs

Need help with ePASS or have questions? Simply email your inquiry to Inovalon at ePASSsupport@inovalon.com with your name, organization, contact information, and any questions that you might have. Trained representatives are available to assist you. If you prefer to reach Inovalon by phone, please call 877-448-8125, Monday - Friday, 8:00 a.m. - 9:00 p.m.; Saturday - Sunday, 10:00 a.m. - 6:00 p.m.


If you have any questions regarding our risk adjustment process, please contact Alicia Estrada, our Commercial Risk Adjustment Network Education Representative who supports your area, at Alicia.Estrada@anthem.com.

Featured In:
February 2020 Anthem New Hampshire Provider News