As a contracted provider with Anthem, please remember that you are obligated when medically appropriate to refer our members to in-network providers. This includes physicians and all provider types including, but not limited to, ambulance transport (ground and air), ambulatory surgical centers, behavioral health services, physical medicine providers and ancillary providers. Referring to in-network providers allows members to receive the highest level of benefits under their Health Benefit Plan. As a reminder, call Anthem first for prior authorization if required by the member’s policy. 

 

Ground Ambulance Providers

You can search for participating ground providers using our online tool, Provider Finder, located at anthem.com/provider. Search parameters include distance from your location (zip code, address or county). To use the tool, go to anthem.com/provider, scroll down and select ‘Find Resources for New Hampshire’, and follow these steps in our “Find a Doctor” tool:

 

  1. Select “all plans/networks”
  2. Select type of coverage
  3. I am looking for a : “other medical services”
  4. Who specializes in: “ambulance companies”
  5. Located near: add your address, zip code or county

 

Air Ambulance Providers

The providers listed below are participating air ambulance providers with Anthem in New Hampshire. This means that these providers have contractually agreed to accept the Anthem Rate as payment in full for covered services, and they will bill members only for allowable benefit cost-share obligations when transporting members who are picked up in New Hampshire. 

 

Some air ambulance providers choose not to participate with us. 

 

  • These air ambulance providers may charge members rates that are much higher than our contracted provider rates.
  • Depending on their benefits, members who utilize non-participating air ambulance providers can be left with significant out-of-pocket expenses, which the ambulance providers and their billing agents may seek to collect.

 

To avoid these situations, we ask that, whenever possible, you use a participating air ambulance provider for your patients who are our members. Utilizing participating providers:  

 

  • Protects the member from balance billing for what may be excessive amounts,
  • Assures the most economical use of the member’s benefits, and
  • Is consistent with your contractual obligations to refer to in-network providers where available.

 

To schedule fixed wing or rotary wing air ambulance services, please contact us for prior authorization if required by the member’s policy, then call one of the phone numbers listed below. Please have the following information ready when you call:

 

  • Basic medical information about the patient, including the patient’s name and date of birth or age.  If the service was not prior authorized with Anthem, the air ambulance provider will also need to receive a full medical report from the attending facility.
  • Current location of the patient, the name of the hospital or facility caring for the patient and its address (city and state)
  • Location where patient is to be transported, including the name of the destination hospital/facility and address
  • Approximate transport date or time frame
  • Special equipment or care needs

 

Should you have questions regarding the air ambulance network, including providers contracted for air ambulance pickups outside of New Hampshire, please contact the Provider Call Center. 

 

Fixed Wing (Airplane) Providers (HCPCS Codes: A0430 & A0435)

Provider Name

Phone#

Location Address

Web site

Air Ambulance Specialists, Inc. dba AMR Air Ambulance

800-424-7060

8001 S Interport Blvd, #150, Englewood, CO 80112

www.AMRAirAmbulance.com

AeroCare Medical Transport Systems

630-466-0800

43W 752 Hwy 30, Sugar Gove, IL 60554

www.aerocare.com

Center for Emergency Medicine of Western PA dba Stat MedEvac

416-460-3000

10 Alleghany County Airport, West Mifflin, PA 15122

www.upmc.edu

Medway Air Ambulance, Inc.

800-233-0655

570 Briscoe Blvd, Lawrenceville, GA 30046

www.medwayair.com

Life Guard International, Inc. dba Flying ICU

702-740-5952

145 E. Reno Avenue, Ste. E-7, Las Vegas, NV 89119

www.flyingicu.com

 

Rotary Wing (Helicopter) Providers (HCPCS Codes: A0431 and A0436)

Provider Name

Phone#

Location Address

Web site

LifeFlight of Maine

888-421-4228

6 State St, Ste. 508,  Bangor, Maine 04401

www.lifeflightmaine.org

 

To arrange air transport originating outside the U.S., U.S. Virgin Islands and Puerto Rico, call 800-810-BLUE for BCBS Global Core formerly Bluecard Wordwide.



Featured In:
May 2019 Anthem New Hampshire Provider Newsletter