Now is the time to ask all of your patients to present their current ID card. Due to enhancements made at Anthem for January 2020, some of our members were assigned new identification numbers with new prefixes.  New ID cards were provided digitally or mailed to all affected members in late December 2019.


It is important that providers are verifying member eligibility and benefits using the new ID card.  This can be done using Availity.com or by calling the Provider Service phone numbers below:

New Alpha Prefixes Effective 1/1/2020

Plan

Provider Call Center

BKA

NH HMO Blue New England

1-833-772-4120

BPP

NH Access Blue New England 

1-833-772-4120

NMY

NH HMO Blue New England Choice

1-833-772-4120

BQE

NH Preferred Blue PPO HRA/HSA

1-833-772-4122

BQE

NH Preferred Blue PPO

1-833-772-4122

BTO

NH BlueChoice Point of Service

1-833-772-4124

BYV

NH BlueChoice New England Point of Service

1-833-772-4120

X3A

NH BlueChoice Point of Service (AltNet)

1-833-772-4122

     

BFZ

ME HMO Blue New England

1-833-772-4120

BDD

ME Blue Choice New England 

1-833-772-4120

BHI

ME Access Blue New England 

1-833-772-4120

NH – New Hampshire

ME – Maine

 

In addition, to help ensure claims are processed appropriately, here is some helpful information.


Tips for success:

  • When Anthem members arrive at your office or facility, ask to see their current member identification card at each visit. Many of our members no longer receive a paper card so they will present you with their digital card on their mobile device. Doing so will help you:
    • Identify the member’s product
    • Obtain health plan contact information
    • Speed claims processing

Note: Claims submitted with an incorrect ID number may not be processed and will be returned for correction and resubmission with the correct ID.  

 

  • When you contact a member about a claim returned for an invalid ID, and they do not recall receiving a new ID card or they misplaced their ID card, please ask the member to confirm their member ID using one of the following options:
    • Log in to their member account on anthem.com
    • Use our mobile app called Sydney (formerly Anthem Anywhere) to access their electronic ID card
    • Fax or email their most current card from anthem.com or the mobile APP to your office if needed
    • Call their member services number



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