 Provider News NevadaNovember 1, 2020 November 2020 Anthem Provider News and Important Updates -- NevadaIn this 60-minute webinar, you will learn how to use Availity's Attachment tools to submit and track supporting documentation electronically to Anthem and affiliate payers.
We will explore key workflow options to fit your organization’s needs, including how to:
- Work a request in the inbox of your Attachments Dashboard.
- Enter and submit a web claim including supporting documentation.
- Use EDI batch options to trigger a request in your inbox.
- Track attachments you submitted using sent and history lists in your Attachments Dashboard.
- Get set up to use these tools.
As part of the session, we’ll answer questions and provide handouts and a job aid for you to reference later.
Register for an upcoming webinar session:
- In the Availity Portal, select Help & Training > Get Trained.
- The Availity Learning Center opens in a new browser tab.
- Search for and enroll in a session using one of these options:
- In the Catalog, search by webinar title or keyword.
- To find this specific live session quickly, use keyword medattach.
- Select the Sessions tab to scroll the live session calendar.
- After you enroll, you’ll receive emails with instructions to join the session.
Webinar Dates:
DATE
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DAY
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TIME
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October 7, 2020
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Wednesday
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4 p.m. to 5 p.m. ET
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October 20, 2020
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Tuesday
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11 a.m. to noon ET
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November 4, 2020
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Wednesday
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Noon to 1 p.m. ET
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November 17, 2020
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Tuesday
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2 p.m. to 3 p.m. ET
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December 4, 2020
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Friday
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3 p.m. to 4 pm.m ET
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December 15, 2020
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Tuesday
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3 p.m. to 4 pm.m ET
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Anthem Blue Cross and Blue Shield (Anthem) is committed to creating innovative tools that help simplify health care. In pursuit of that commitment, we recently enhanced our digital tool that enables members to share their personal health data with physicians and hospitals. This tool, referred to as My Health Record, or My Family Health Record, merges patient health records from providers who may have cared for an individual member and stores the data in one secure place that is accessible to the member via the Sydney Health mobile app and the member’s portal on anthem.com. My Health Record provides a new way for members to access their personal health information from multiple providers’ databases then view, download and share their health data and medical records with doctors via their smartphone or computer.
My Health Record allows members to share important health information with physicians, such as:
- Lab results and historical insights with visualizations
- Medications, Conditions, Immunizations, Vaccinations
- Health records
- Health records of dependents (14 years and under)
- Easy access to provider information
- Personalized health data tracking over time
- Integration for member authorization to more health record data
The enhanced digital tool gives physicians and hospitals a holistic view of a member’s up-to-date health data. This complete health data in one trusted place enables providers and members to feel more confident in making important life decisions easily and quickly.
*This tool is now available to Anthem members in our Medicare, Individual, Small Group and Fully Insured Large Group business segments and will be available to members in our Large Group ASO and Anthem National Account business segments in early 2021.
Introducing the Anthem Provider Digital Engagement Supplement to the provider manual
Using our secure provider portal or EDI submissions (via Availity), administrative tasks can be reduced by more than fifty percent when filing claims with or without attachments, checking statuses, verifying eligibility, benefits and when submitting prior authorizations electronically. In addition, it could not be easier. Through self-service functions, you can accomplish digital transactions all at one time, all in one place. If you are not already registered, visit the Availity EDI website or the secure provider portal via Availity.
Get payments faster
By eliminating paper checks, Electronic Funds Transfer (EFT) is a digital payment solution that deposits payments directly into your account. It is safe, secure and you can receive payments faster. Electronic remittance advice (ERA) is completely searchable and downloadable from the secure provider portal or the EDI 835 remittance, which meets all HIPAA mandates - eliminating the need for paper remittances.
Member IDs go digital
Anthem members are transitioning to digital member identification cards making it easier for them and you. The ID card is easily emailed directly to you for file upload, eliminating the need to scan or print. In addition, the new digital member ID card can be directly accessed through the secure provider portal via Availity. Providers should begin accepting the digital member ID cards when presented by the member.
Anthem makes going digital easy with the Provider Digital Engagement Supplement
From our digital member identification cards to EDI transactions, application programming interfaces (APIs) to Direct Data Entry, we cover it all in our Provider Digital Engagement Supplement to the provider manual available here and on our secure provider portal through Availity. The Supplement outlines Anthem provider expectations, processes and self-service tools across all electronic channels, including medical, dental, and vision benefits.
The Provider Digital Engagement Supplement to the provider manual is another example of how Anthem is using digital technology to improve the health care experience. We are asking providers to go digital with Anthem no later than January 1, 2021, so we can realize our mutual goals of reducing administrative burden and increasing provider satisfaction and collaboration. Read the Digital Engagement Supplement now and go digital with Anthem.
This is a reminder to ensure that you are referring Anthem members to participating labs. LabCorp is our preferred lab provider and offers a Single Source Solution to your testing needs. The relationship with LabCorp does not affect network hospital-based lab service providers, contracted pathologists, or contracted independent laboratories. Physicians may continue to refer to all par providers as they have in the past.
Not only does your Anthem agreement obligate you to refer to participating labs where available, but members will only receive their full benefits from participating providers. As a result, referring your patient and our member to a non-participating lab may expose them to a greater financial responsibility. As a reminder, Quest Diagnostics is a non-participating laboratory for all lines of business in Nevada.
Unfortunately, there are certain non-participating labs that are offering to waive or cap co-payments, coinsurance or deductibles to our members in order to increase their overall revenue. These practices undermine member benefits and may encourage over-utilization of services.
These billing practices are also questionable in their legality. Such a practice may present violations under state or federal anti-kickback laws.
For a listing of Anthem participating laboratories, please check our online directory. Go to anthem.com, and select Providers. Select your state if you haven’t done so already. Under the Provider Resources heading, select Find a Doctor. Select your state if you haven’t done so already.
Note: When searching for laboratory, pathology, or radiology services, under the field “I am looking for a:” select Lab/Pathology/Radiology; and then under the field “Who specializes in:”, select Laboratories, Pathology, or Radiology as appropriate for your inquiry.
LabCorp is our preferred lab provider and offers a Single Source Solution to your testing needs:
LabCorp is capable of providing services that range from routine testing, such as basic blood counts and cholesterol tests, to highly complex diagnosing of genetic conditions, cancers, and other rare diseases. LabCorp has specialized laboratories which cover the following areas of testing:
· Allergy Program
· Cancer Testing
· Cardiovascular Disease
· Companion Diagnostics
· Dermatology
· Diabetes
· DNA Testing
· Endocrine Disorders
· Esoteric Coagulation
· Gastroenterology
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· Genetic Testing
· Genetic Counseling
· Genomics
· HLA Lab for National Marrow Donor Program
· Hematopathology
· Infectious Disease
· Immunology
· Liver Disease
· Kidney Disease
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· Medical Drug Monitoring
· Molecular Diagnostics
· Newborn Screening
· Pain Management
· Pathology Expertise w/range of Subspecialties
· Pharmacogenomics
· Preimplantation Genetic Diagnosis
· Reproductive Health
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· Obstetrics / Gynecology
· Oncology
· Toxicology
· Whole Exome Sequencing
· Virology
· Women’s Health
· Urology
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Note: This relationship with LabCorp does not affect network hospital-based lab service providers, or contracted pathologists.
The purpose of this article is to provide additional information regarding submission of the CLIA number on claims for laboratory services that include QW or 90 modifiers. As a reminder, claims filed without the CLIA number are considered incomplete and will reject.
Both paper and electronic claim formats accommodate the CLIA number.
- On the CMS-1500 form, Box 23 (Prior Authorization) is reserved for the CLIA number.
- On the 837P, REF segments are available: REF (X4) in loops 2300 and 2400, and REF (F4) in loop 2400.
Note: The CLIA number for the Referring Clinical Laboratory should be included in REF (F4)
The following examples illustrate how the CLIA number as well as procedure code modifiers QW and 90 should be filed:
Claim Format
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Location(s) Reserved for Procedure Modifier and CLIA #
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Modifier QW – diagnostic lab service is a CLIA waived test
· CLIA Waived Tests - simple laboratory examinations and procedures that have an insignificant risk of an erroneous result
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CMS-1500
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Procedure modifier ‘QW’:
Box 24d
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CLIA #:
Box 23 Prior Authorization
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837P
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Procedure modifier ‘QW’:
Loop 2400 SV101-3 (1st position)
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CLIA #:
Loop 2300 or 2400 REF X4
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Modifier 90 – Reference (Outside) Laboratory
· Referring laboratory – refers a specimen to another laboratory for testing
· Reference laboratory – receives a specimen from another laboratory and performs one or more tests on that specimen
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CMS-1500
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Procedure modifier ‘90’:
Box 24d
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CLIA #:
Box 23 Prior Authorization
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837P
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Procedure modifier ‘90’:
Loop 2400 SV101-3 – SV101-6
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CLIA #:
Loop 2300 or 2400 REF X4
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CLIA # - Referring Facility Identification:
Loop 2400 REF F4
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Additional information regarding CLIA is available on the CMS website: https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA/
If you have additional questions, please call the telephone number on the back of the member’s identification card.
As previously communicated in October 2017 Network Update, Anthem, uses AIM to administer pre-service clinical reviews for services noted below. AIM reviews requests in real time against evidence-based clinical guidelines and Anthem medical policies. Providers are notified via letter or remit message when claims are submitted without the appropriate pre-service review by AIM. If such a letter or message is received, providers will need to obtain a post-service clinical review for the service via the AIM ProviderPortalSM. If documentation / post-service review request is submitted to Anthem, Providers are notified via another letter or remit message to submit to AIM.
To help prevent delays in claim processing and post-service reviews, ordering providers submit pre-service request to AIM in one of the following ways:
- Access AIM ProviderPortal directly at providerportal.com available 24/7 to process orders in real-time
- Access AIM via the Availity web portal at availity.com
As a reminder, AIM reviews the following services for clinical appropriateness:
- Advanced diagnostic imaging
- Cardiology tests and procedures (e.g. MPI, echocardiography, PCI, cardiac catheterization)
- Medical oncology treatments through the Cancer Care Quality Program
- Radiation oncology treatments (e.g. IMRT, brachytherapy)
- Sleep testing, treatment and supplies
- Genetic testing
- Musculoskeletal (e.g., spine and joint surgeries, pain management)
- Rehabilitative services (physical, speech and occupational therapy)
- Surgical Site of Care (e.g., gastroenterology, other surgeries will be implemented which will be communicated via provider newsletter)
Services performed in an emergency or inpatient setting are excluded from AIM programs.
This update applies to local fully-insured Anthem members and members who are covered under a self-insured (ASO) benefit plan, with services medically managed by AIM. It does not apply to BlueCard, Medicare Advantage, Medicaid, Medicare Supplement, Federal Employee Program (FEP).
For more information please contact the phone number on the back of the member ID card.
Beginning with dates of service on or after November 1, 2020 Anthem will be implementing revised claims editing logic tied to Excludes 1 notes from ICD-10-CM 2020 coding guidelines. To help ensure the accurate processing of claims, use ICD-10-CM Coding Guidelines when selecting the most appropriate diagnosis for member encounters. Please remember to code to the highest level of specificity. For example, if there is an indication at the Category level that a code can be billed with another range of codes, it is imperative to look for Excludes 1 notes that may prohibit billing a specific code combination.
For assistance in determining proper coding guidance, the following site should be helpful: https://www.cdc.gov/nchs/icd/icd10cm.htm
One of the unique attributes of the ICD-10 code set and coding conventions is the concept of Excludes 1 notes. An Excludes 1 note indicates that the excluded code identified in the note should not be billed with the code or code range listed above the Excludes 1 note. These notes appear below the affected codes – if the note appears under the Category (first three characters of a code), it applies to the entire series of codes within that category. If the Excludes 1 note appears beneath a specific code (3, 4, 5, 6 or 7 characters in length) then it applies only to that specific code
- Reporting Z01.419 with Z12.4
- 41X (encounter GYN exam w/out abnormal findings) has an Excludes 1 note below that includes Z12.4.
- 4 (encounter for screening malignant neoplasm cervix)
- Reporting Z79.891with F11.2X
- 891 (long-term use of Opiates) has an Excludes 1 note after it for F11.2X. F11.2X (Opioid dependence)
- Reporting M54.2 with M50.XX
- 2 (Cervicalgia) has an Excludes 1 note below it for M50.XX (cervicalgia due to intervertebral disc disorder)
- Reporting M54.5 with S39.012X and/or M54.4x
- 5 (low back pain) has an Excludes 1 note below it which includes; S93.012X (strain of muscle, fascia and tendon of lower back), M54.4X (low back pain) M51.2X (lumbago due to intervertebral disc disorder)
- Reporting J03.XX with J02.XX, J35.1, J36, J02.9
- - (Acute tonsillitis) has an Excludes 1 note below it which includes; J02.- (acute sore throat), J35.1 (hypertrophy of tonsils), J36 (Peritonsillar abscess)
- Reporting N89 with R87.62X, D07.2, R87.623, N76.XX, N95.2, 00
- N89 (Other inflammatory disorders of the vagina) has an Excludes 1 note below the category for
- 62X(abnormal results from vaginal cytological exam), D07.2 (vaginal intraepithelial neoplasia),
- 623(HGSIL of vagina), N76.XX inflammation of the vagina), N95.2 (senile [atrophic] vaginitis),
- 00 (trichomonal leukorrhea)
Finally, if you believe an Excludes1 note denial is incorrect, please consult the ICD-10-CM codebook to verify appropriate use of the billed codes and provide supporting documentation through the normal dispute process as to why the billed diagnoses codes are appropriately used together.
Starting January 1, 2021, IngenioRx, the pharmacy benefit manager for our affiliated health plans, will make its new standard pharmacy network available to your patients. The standard network will be made up of about 58,000 pharmacies nationwide, including well-known national chains like Costco, CVS, Kroger, Sam’s Club, Target and Walmart.
With robust access, your patients can use any participating pharmacy across the country in the standard network to fill their prescriptions.
Network Notification Plan
Some of your patients covered by an Anthem Blue Cross and Blue Shield (Anthem) health plan may currently use pharmacies that are not in this new network. They’ll need to transfer their active prescription(s) to a network pharmacy to ensure there is no interruption of their coverage.
Prior to the network effective date, we’ll notify your patients by letter outlining the easy steps about transferring their prescriptions to another pharmacy in the network.
In addition, to help you easily send prescriptions to a participating pharmacy, we’ll include messaging via your patients’ electronic medical record. This message will appear if you attempt to submit a prescription to a pharmacy that’s not included in the standard network. This will ensure your patients’ prescriptions are properly routed to a network pharmacy and will help them continue to receive their medications worry-free.
If your patients would like to search for a network pharmacy prior to the new network effective date, they can log in to their member portal at anthem.com, where instructions will appear with a helpful link to our online pharmacy search tool. They can enter their address/city/state or their zip code to begin searching.
Questions?
Please refer to our helpful Frequently Asked Questions for more details about the new standard network.
US Antibiotic Awareness Week is November 18-24, 2020! This is a one week observance that gives organizations and providers an opportunity to raise awareness on the appropriate use of antibiotics and reduce the threat of antibiotic resistance. The Centers for Disease Control and Prevention (CDC) has over 10 hours of free Continuing Education available for providers.
The CDC promotes Be Antibiotics Aware, an educational effort to raise awareness encouraging safe antibiotic prescribing practices and use. Be Antibiotics Aware has many resources for health care professionals (in outpatient and inpatient settings) including videos such as The Right Tool and Antibiotics Aren’t Always the Answer that can be utilized in provider’s waiting rooms.
On May 15, 2020, the Pharmacy and Therapeutics (P&T) Committee approved Clinical Criteria applicable to the medical drug benefit for Anthem Blue Cross and Blue Shield Healthcare Solutions. These policies were developed, revised or reviewed to support clinical coding edits.
The Clinical Criteria is publicly available on the provider websites, and the effective dates will be reflected in the Clinical Criteria Web Posting May 2020. Visit Clinical Criteria to search for specific policies.
If you have questions or would like additional information, use this email.
On February 21, 2020, May 15, 2020, and June 18, 2020, the Pharmacy and Therapeutics (P&T) Committee approved Clinical Criteria applicable to the medical drug benefit for Anthem Blue Cross and Blue Shield Healthcare Solutions. These policies were developed, revised or reviewed to support clinical coding edits.
The Clinical Criteria is publicly available on the provider website, and the effective dates will be reflected in the Clinical Criteria Web Posting June 2020. Visit Clinical Criteria to search for specific policies.
If you have questions or would like additional information, use this email.
Effective September 1, 2020, prior authorization (PA) requirements will change for 0200T and 0201T. The medical codes listed below will require PA for Anthem Blue Cross and Blue Shield Healthcare Solutions members. Federal and state law, as well as state contract language and Centers for Medicare & Medicaid Services guidelines, including definitions and specific contract provisions/exclusions take precedence over these PA rules and must be considered first when determining coverage. Noncompliance with new requirements may result in denied claims.
PA requirements will be added to the following:
- 0200T — Percutaneous sacral augmentation (sacroplasty), unilateral injection(s), including the use of a balloon or mechanical device, when used, one or more needles
- 0201T — Percutaneous sacral augmentation (sacroplasty), bilateral injections, including the use of a balloon or mechanical device, when used, two or more needles
To request PA, you may use one of the following methods:
- Web: availity.com*
- Fax: 1-800-964-3627
- Phone: 1-844-396-2330
Not all PA requirements are listed here. PA requirements are available to contracted providers by accessing the Provider Self-Service Tool at www.availity.com at https://mediproviders.anthem.com/nv >
Login. Contracted and noncontracted providers who are unable to access Availity may call Provider Services at
1-844-396-2330 for assistance with PA requirements.
Effective November 1, 2020, prior authorization (PA) requirements will change for E0482. The medical codes listed below will require PA by Anthem Blue Cross and Blue Shield Healthcare Solutions. Federal and state law, as well as state contract language and Centers for Medicare & Medicaid Services guidelines, including definitions and specific contract provisions/exclusions take precedence over these PA rules and must be considered first when determining coverage. Noncompliance with new requirements may result in denied claims.
PA requirements will be added to the following:
- E0482 — Cough stimulating device, alternating positive and negative airway pressure
To request PA, you may use one of the following methods:
Not all PA requirements are listed here. PA requirements are available to contracted providers by accessing the Provider Self-Service Tool at https://www.availity.com by visiting https://mediproviders.anthem.com/nv > Login. Contracted and noncontracted providers who are unable to access Availity* may call Provider Services at 1-844-396-2330 for PA requirements.
Need for coding compliance
Coding compliance refers to the process of ensuring that the coding of diagnosis, procedures and data complies with all coding rules, laws and guidelines.
All provider offices and health care facilities should have a compliance plan. Internal controls in the reimbursement, coding, and payment areas of claims and billing operations are often the source of fraud and abuse, and have been the focus of government regulations.
Compliance plan benefits:
- More accurate payment of claims
- Fewer billing mistakes
- Improved documentation and more accurate coding
- Less chance of violating state and federal requirements including self-referral and anti-kickback statutes.
Compliance programs can show the provider practice is making an effort to submit claims appropriately and send a signal to employees that compliance is a priority.
Medical records documentation
All medical records entries should be complete and legible, and should include the legible identity of the provider and date of service.
Each encounter in the medical record must include the patient’s full name and date of birth. Documentation integrity is at risk when there is wrong information on the wrong patient health record because it can affect clinical decision-making and patient safety.
Providers’ signatures and credentials are of the utmost importance in all documentation efforts. The signature is an attestation from the treating and documenting provider that certifies the written document as reflecting the provider’s intentions regarding the services performed during the encounter, and the reason(s).
Specific information is required to describe the patient encounter each time he or she presents for medical services.
Each encounter generally will need to contain the following:
- The chief complaint
- The history of present illness
- The physical examination
- Assessment and care plan.
Common coding and billing risk areas
The following billing risks are commonly subject to Office of Inspector General (OIG) investigations and audits:
- Billing for items or services not rendered or not provided as claimed
- Double billing, resulting in duplicate payment
- Submitting claims for equipment, medical supplies, and services that are not reasonable and necessary
- Billing for non-covered services
- Knowingly misusing provider identification numbers, which results in improper billing
- Unbundling
- Failure to properly use modifiers
- Upcoding the level of service.
Evaluation and Management (E&M) claims are typically denied for [two] reasons:
- Incorrect coding, such as the code not matching the documentation, and insufficient documentation, which can include a lack of a provider signature or no record of the extent and amount of time spent in counseling.
- Coordination of care when it is used to qualify for a particular level of E&M service.
There are several strategies on how to prevent E&M claims being denied:
- In addition to the individual requirements for billing a selected E&M code, providers should also consider whether the service is reasonable and necessary (for example, a level 5 office visit for a patient with a common cold and no comorbidities will not be reasonable and necessary).
- Remember the following when selecting codes for E&M services:
- Patient type (new or established)
- Setting/place of service
- The level of service provided based on the extent of the history, the extent of the examination, and the complexity of the medical decision making (for example, the number and type of the key components performed).
Best practices to avoid common documentation mistakes
Providers need to formulate a complete and accurate description of the patient’s condition with a detailed plan of care for each encounter. Listing problems without a corresponding plan of care does not confirm physician management of that problem and could cause a downgrade of complexity. Listing problems with a brief, generalized comment (for example, diabetes management (DM), chronic kidney disease (CKD), congestive heart failure (CHF): Continue current treatment plan) equally diminishes the complexity and effort put forth by the physician.
The care plan needs to be documented clearly. The care plan represents problems the physician personally manages, along with those that must also be considered when he or she formulates the management options, even if another provider is primarily managing the problem. For example, one provider can monitor the patient’s diabetic management while the nephrologist oversees the chronic kidney disease (CKD).
Pathology service, laboratory testing, radiology and medicine-based diagnostic testing contributes to diagnosing or managing patient problems.
Documentation tips:
- Specify tests ordered and document rationale in the medical record
- Document test review by including a description in the note (for example, elevated glucose levels)
- Indicate when images, tracings, or specimens are personally reviewed; be sure to include a comment on the findings
- Summarize any discussions of unexpected or contradictory test results with the provider performing the procedure or diagnostic study.
Patient risk in E&M is categorized as minimal, low, moderate or high based on the presenting problem, diagnostic procedures ordered and management options selected. Chronic conditions with exacerbations and invasive procedures offer more patient risk than acute, uncomplicated illnesses or noninvasive procedures. Stable or improving problems are considered less risky than progressing problems; conditions that pose a threat to life/bodily function outweigh undiagnosed problems where it is difficult to determine the patient’s prognosis.
To determine the right complexity of the patient’s problems, providers should:
- Document the status for all problems in the plan of care and identify them as stable, worsening, or progressing (mild or severe), when applicable; do not assume that the auditor or coder can infer this from the documentation details.
- Document all diagnostic or therapeutic procedures considered.
- Identify surgical risk factors involving co-morbid conditions that place the patient at greater risk than the average patient, when appropriate.
Frequent auditing is key to medical coding compliance
To ensure your organization’s E&M services are coded appropriately, it is important to periodically review your charts to check for insufficient documentation, miscoding, upcoding and downcoding. Conducting audits of your medical coding process and procedures can help give you an understanding of recurring risk areas and key improvement opportunities. Using these insights, you can then incorporate best practices and address any bad habits, lessening the chances of negative consequences.
Resources
- CPT® Professional Edition, 2020. AMA
- Compliance Guidance. Office of Inspector General. [https://oig.hhs.gov/compliance/compliance-guidance/index.asp]
- Risk Adjustment Documentation & Coding, 2nd edition. American Medical Association
Effective for dates of service on and after January 1, 2021, the following specialty pharmacy drugs and corresponding codes from current Clinical Criteria will be included in our medical step therapy precertification review process. Step therapy review will apply upon precertification initiation or renewal, in addition to the current medical necessity review of all drugs noted below.
The Clinical Criteria below will be updated to include the requirement of a preferred agent effective January 1, 2021.
Clinical Criteria
|
Preferred drug
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Nonpreferred drug
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ING-CC-0166
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Herzuma (Q5113), Kanjinti (Q5117), Ogivri (Q5114), Ontruzant (Q5112), Trazimera (Q5116)
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Herceptin (J9355)
|
Clinical Criteria is publicly available on our provider website at https://mediproviders.anthem.com/nv.
What if I need assistance?
If you have questions about this communication or need assistance with any other item, contact your local Provider Relations representative or call Provider Services toll free at 1-844-396-2330.
This communication applies to Medicaid under Anthem Blue Cross and Blue Shield Healthcare Solutions and Medicare Advantage under Anthem Blue Cross and Blue Shield (Anthem).
Introducing the Anthem Provider Digital Engagement Supplement to the provider manual
Using our secure provider portal or EDI submissions (via Availity*), administrative tasks can be reduced by more than 50% when filing claims with or without attachments, checking statuses, verifying eligibility, benefits and when submitting prior authorizations electronically. In addition, it could not be easier. Through self-service functions, you can accomplish digital transactions all at one time, all in one place. If you are not already registered, just go here for EDI or here for the secure provider portal (Availity).
Get payments faster
By eliminating paper checks, electronic funds transfer (EFT) is a digital payment solution that deposits payments directly into your account. It is safe, secure and will deliver payments to you faster. Electronic remittance advice (ERA) is completely searchable and downloadable from the Availity Provider Portal or the EDI 835 remittance, which meets all HIPAA mandates — eliminating the need for paper remittances.
Member ID cards go digital
Members who are transitioning to digital member ID cards, will find it is easier for them and you. The ID card is easily emailed directly to you for file upload, eliminating the need to scan or print. In addition, the new digital member ID card can be directly accessed through the secure provider portal via Availity. Providers should begin accepting the digital member ID cards when presented by the member.
Anthem makes going digital easy with the Provider Digital Engagement Supplement
From our digital member ID cards, EDI transactions, application programming interfaces and direct data entry, we cover everything you need to know in the Provider Digital Engagement Supplement to the provider manual, available by going to https://mediproviders.anthem.com/nv/Pages/manuals-directories-training.aspx > Manuals, Directories & Training > Tutorials, Reference Guides and Other Resources > Provider Digital Engagement, and on the secure Availity Provider Portal. The supplement outlines our provider expectations, processes and self-service tools across all electronic channels Medicaid, including medical, dental and vision benefits.
The Provider Digital Engagement Supplement to the provider manual is another example of how Anthem is using digital technology to improve the health care experience. We are asking providers to go digital with Anthem no later than January 1, 2021, so we can realize our mutual goals of reducing administrative burden and increasing provider satisfaction and collaboration. Read the Digital Engagement Supplement now by going to https://mediproviders.anthem.com/nv/Pages/manuals-directories-training.aspx > Manuals, Directories & Training > Tutorials, Reference Guides and Other Resources > Provider Digital Engagement. Go digital with Anthem.
Effective January 1, 2021, Anthem Blue Cross and Blue Shield Healthcare Solutions (Anthem) will update the Reference Laboratory Fee Schedule for Anthem. This change is applicable to providers who are reimbursed, either in whole or in part, based on the fee schedule for laboratory services for Medicaid.
The actual impact to any particular provider will depend on the codes most frequently billed by that provider.
The updated fee schedule will be available on the Availity Portal* on the effective date of January 1, 2021.
If you have questions about this communication or need assistance with any other item, contact your local Provider Relations representative or call Provider Services at 1-844-396-2330.
On January 1, 2020, Anthem Blue Cross and Blue Shield (Anthem) implemented a preferred edit on Medicare Part B eligible continuous glucose monitors (CGMs). The preferred CGM is Freestyle Libre.
Preferred CGM edits do not apply to the following plans/plan types:
- Employer Group Waiver Plans (EGWP) Medicare Advantage Part D (MAPD) through Anthem
- Employer Group Waiver Plans (EGWP) Medicare Advantage (MA only) through Anthem
- Individual Medicare Advantage Plans (MA only) through Anthem
Delivery channels
Only members enrolled in a plan using preferred CGM edits will need to obtain their CGM systems from a retail or mail order pharmacy. Members on a plan without preferred CGM edits will be able to obtain their CGM systems through durable medical equipment (DME) providers in addition to retail and mail order pharmacies. Please check member and plan benefits to confirm the available delivery channels for accessing CGM products.
You now have a new option to have questions answered quickly and easily. With Anthem Blue Cross and Blue Shield (Anthem) and AMH Health, LLC Chat, providers can have a real-time, online discussion through a new digital service, available through Payer Spaces on Availity.*
Provider Chat offers:
- Faster access to Provider Services for all questions.
- Real-time answers to your questions about prior authorization and appeals status, claims, benefits, eligibility, and more.
- An easy to use platform that makes it simple to receive help.
- The same high level of safety and security you have come to expect with Anthem and AMH Health.
Chat is one example of how Anthem and AMH Health are using digital technology to improve the health care experience, with the goal of saving valuable time. To get started, access the service through Payer Services on Availity.
On February 21, 2020, May 15, 2020, and June 18, 2020, the Pharmacy and Therapeutics (P&T) Committee approved Clinical Criteria applicable to the medical drug benefit for Anthem Blue Cross and Blue Shield. These policies were developed, revised or reviewed to support clinical coding edits.
The Clinical Criteria is publicly available on the provider websites, and the effective dates will be reflected in the Clinical Criteria Web Posting June 2020. Visit Clinical Criteria to search for specific policies.
If you have questions or would like additional information, use this email.
Anthem Blue Cross and Blue Shield (Anthem) reviews the activities of the FDA’s approval of drugs and biologics on a regular basis to understand the potential effects for both our providers and members.
The FDA approves new drugs/biologics using various pathways of approval. Recent studies on the effectiveness of drugs/biologics going through these different FDA pathways illustrates the importance of clinicians being aware of the clinical data behind a drug or biologic approval in making informed decisions.
Here is a list of the approval pathways the FDA uses for drugs/biologics:
- Standard Review: The Standard Review process follows well-established paths to make sure drugs/biologics are safe and effective when they reach the public. From concept to approval and beyond, FDA performs these steps: reviews research data and information about drugs and biologics before they become available to the public, watches for problems once drugs and biologics are available to the public, monitors drug/biologic information and advertising, and protects drug/biologic quality. To learn more about the Standard Review process, go here.
- Fast Track: Fast Track is a process designed to facilitate the development and expedite the review of drugs/biologics to treat serious conditions and fill an unmet medical need. To learn more about the Fast Track process, go here.
- Priority Review: A Priority Review designation means FDA’s goal is to take action on an application within six months. To learn more about the Priority Review process, go here.
- Breakthrough Therapy: A process designed to expedite the development and review of drugs/biologics that may demonstrate substantial improvement over available therapy. To learn more about the Breakthrough Therapy process, click here.
- Orphan Review: Orphan Review is the evaluation and development of drugs/biologics that demonstrate promise for the diagnosis and/or treatment of rare diseases or conditions. To learn more about the Orphan Review process, click here.
- Accelerated Approval: These regulations allowed drugs/biologics for serious conditions that filled an unmet medical need to be approved based on a surrogate endpoint. To learn more about the Accelerated Approval process, click here.
New molecular entities approvals — January to August 2020
Certain drugs/biologics are classified as new molecular entities (NMEs) for purposes of FDA review. Many of these products contain active ingredients that have not been approved by FDA previously, either as a single ingredient drug or as part of a combination product; these products frequently provide important new therapies for patients.
Anthem reviews the FDA-approved NMEs on a regular basis. To facilitate the decision-making process, we are providing a list of NMEs approved from January to August 2020, along with the FDA approval pathway utilized.
Generic name
|
Trade name
|
Standard Review
|
Fast Track
|
Priority Review
|
Break-through Therapy
|
Orphan Review
|
Accelerated Approval
|
Approval date
|
Indication
|
Abametapir
|
Xeglyze
|
X
|
|
|
|
|
|
July 24, 2020
|
Head lice
|
Amisulpride
|
Barhemys
|
X
|
|
|
|
|
|
February 26, 2020
|
Postoperative nausea and vomiting
|
Avapritinib
|
Ayvakit
|
|
X
|
X
|
X
|
X
|
|
January 9, 2020
|
PDGFRa exon 18 mutant gastrointestinal stromal tumor
|
Belantamab mafodotin
|
Blenrep
|
|
|
X
|
X
|
X
|
X
|
August 5, 2020
|
Multiple myeloma
|
Bempedoic acid
|
Nexletol
|
X
|
|
|
|
|
|
February 21, 2020
|
Dyslipidemia
|
Brexucabtagene autoleucel
|
Tecartus
|
|
|
X
|
X
|
X
|
X
|
July 24, 2020
|
Mantle cell lymphoma
|
Capmatinib
|
Tabrecta
|
|
|
X
|
X
|
X
|
X
|
May 6, 2020
|
Non-small cell lung cancer (NSCLC)
|
Decitabine/ cedazuridine
|
Inqovi
|
|
|
X
|
|
X
|
|
July 7, 2020
|
Myelodysplastic syndromes
|
Eptinezumab-jjmr
|
Vyepti
|
X
|
|
|
|
|
|
February 21, 2020
|
Migraine prevention
|
Fostemsavir
|
Rukobia
|
|
X
|
X
|
X
|
|
|
July 2, 20202
|
HIV treatment
|
Inebilizumab
|
Uplizna
|
X
|
|
|
X
|
X
|
|
June 11, 2020
|
Neuromyelitis optica spectrum disorder
|
Isatuximab
|
Sarclisa
|
X
|
|
|
|
X
|
|
March 2, 2020
|
Multiple myeloma
|
Lurbinectedin
|
Zepzelca
|
|
|
X
|
|
X
|
X
|
June 15, 2020
|
NSCLC
|
Nifurtimox
|
Lampit
|
|
|
X
|
|
X
|
X
|
August 6, 2020
|
Chagas disease
|
Oliceridine
|
Olinvyk
|
X
|
X
|
|
|
|
|
August 7, 2020
|
Moderate to severe acute pain
|
Opicapone
|
Ongentys
|
X
|
|
|
|
|
|
April 24, 2020
|
Parkinson’s disease
|
Osilodrostat
|
Isturisa
|
X
|
|
|
|
X
|
|
March 6, 2020
|
Cushing’s disease
|
Ozanimod
|
Zeposia
|
X
|
|
|
|
|
|
March 25, 2020
|
Multiple sclerosis
|
Peanut (Arachis hypogaea) allergen powder-dnfp
|
Palforzia
|
X
|
X
|
|
X
|
|
|
January 31, 2020
|
Peanut allergy
|
Pemigatinib
|
Pemazyre
|
|
|
X
|
X
|
X
|
X
|
April 17, 2020
|
Cholangiocarcinoma
|
Remimazolam
|
Byfavo
|
X
|
|
|
|
|
|
April 2, 20202
|
Sedation for procedures
|
Rimegepant
|
Nurtec ODT
|
|
|
X
|
|
|
|
February 27, 2020
|
Migraine treatment
|
Risdiplam
|
Evrysdi
|
|
X
|
X
|
X
|
X
|
|
August 7, 2020
|
Spinal muscular atrophy
|
Ripretinib
|
Qinlock
|
|
X
|
X
|
X
|
X
|
|
May 15, 2020
|
Gastrointestinal stromal tumor
|
Sacituzumab-hziy
|
Trodelvy
|
|
X
|
X
|
X
|
X
|
X
|
April 22, 2020
|
Triple negative breast cancer
|
Selpercatinib
|
Retevmo
|
|
|
X
|
X
|
X
|
X
|
May 8, 2020
|
NSCLC and thyroid cancers
|
Selumetinib
|
Koselugo
|
|
X
|
X
|
X
|
X
|
|
April 10, 2020
|
Neurofibromatosis type 1
|
Tafasitamab
|
Monjuvi
|
X
|
X
|
|
X
|
X
|
X
|
July 31, 2020
|
Large B-cell lymphoma
|
Tazemetostat
|
Tazverik
|
|
|
X
|
|
X
|
X
|
January 23, 2020
|
Epithelioid sarcoma
|
Teprotumumab-trbw
|
Tepezza
|
|
X
|
X
|
X
|
X
|
|
January 21, 2020
|
Thyroid eye disease
|
Triheptanoin
|
Dojolvi
|
X
|
X
|
|
|
X
|
|
June 30, 2020
|
Long-chain fatty acid oxidation disorders
|
Tucatinib
|
Tukysa
|
|
X
|
X
|
X
|
X
|
|
April 17, 2020
|
Breast cancer
|
Viltolarsen
|
Viltepso
|
|
X
|
X
|
|
X
|
X
|
August 12, 2020
|
Duchenne muscular dystrophy
|
Source: www.fda.gov
This communication applies to Medicaid under Anthem Blue Cross and Blue Shield Healthcare Solutions and Medicare Advantage under Anthem Blue Cross and Blue Shield (Anthem).
Introducing the Anthem Provider Digital Engagement Supplement to the provider manual
Using our secure provider portal or EDI submissions (via Availity*), administrative tasks can be reduced by more than 50% when filing claims with or without attachments, checking statuses, verifying eligibility, benefits and when submitting prior authorizations electronically. In addition, it could not be easier. Through self-service functions, you can accomplish digital transactions all at one time, all in one place. If you are not already registered, just go here for EDI or here for the secure provider portal (Availity).
Get payments faster
By eliminating paper checks, electronic funds transfer (EFT) is a digital payment solution that deposits payments directly into your account. It is safe, secure and will deliver payments to you faster. Electronic remittance advice (ERA) is completely searchable and downloadable from the Availity Provider Portal or the EDI 835 remittance, which meets all HIPAA mandates — eliminating the need for paper remittances.
Member ID cards go digital
Members who are transitioning to digital member ID cards, will find it is easier for them and you. The ID card is easily emailed directly to you for file upload, eliminating the need to scan or print. In addition, the new digital member ID card can be directly accessed through the secure provider portal via Availity. Providers should begin accepting the digital member ID cards when presented by the member.
Anthem makes going digital easy with the Provider Digital Engagement Supplement
From our digital member ID cards, EDI transactions, application programming interfaces and direct data entry, we cover everything you need to know in the Provider Digital Engagement Supplement to the provider manual, available by going to https://mediproviders.anthem.com/nv/Pages/manuals-directories-training.aspx > Manuals, Directories & Training > Tutorials, Reference Guides and Other Resources > Provider Digital Engagement, and on the secure Availity Provider Portal. The supplement outlines our provider expectations, processes and self-service tools across all electronic channels Medicaid, including medical, dental and vision benefits.
The Provider Digital Engagement Supplement to the provider manual is another example of how Anthem is using digital technology to improve the health care experience. We are asking providers to go digital with Anthem no later than January 1, 2021, so we can realize our mutual goals of reducing administrative burden and increasing provider satisfaction and collaboration. Read the Digital Engagement Supplement now by going to https://mediproviders.anthem.com/nv/Pages/manuals-directories-training.aspx > Manuals, Directories & Training > Tutorials, Reference Guides and Other Resources > Provider Digital Engagement. Go digital with Anthem.
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