Enhance patient care with our Complex Care Management program

Managing illness can be daunting for our members — your patients. It can be difficult for them to understand test results, access essential resources for treatment, or know whom to contact with questions and concerns. Our Complex Care Management program offers assistance to members in need.

Our care managers are part of an interdisciplinary team of clinicians and other resource professionals who support members, families, PCPs, and caregivers. We leverage our team’s experience and expertise to educate and improve our members’ self‑management skills. We help members understand their illnesses and learn about care choices to ensure they have access to quality, efficient healthcare.

Physicians can refer their patients by contacting us telephonically or electronically. We can help with transitions across levels of care so that members and caregivers are better prepared and informed about healthcare decisions and goals. Members or caregivers can refer themselves or family members by calling the Member Services number on their ID card. They will be transferred to a team member based on immediate need.

For more information, please call contact Provider Services at 844‑396‑2330. Care Management’s business hours are Monday through Friday, 8 a.m. to 5 p.m. PT.