Updates to the Claim Attachment workflow
- Double check your search information. Is the member information entered correctly? Many times, it is as simple as double checking the basic information needed to search for the claim.
- Do you have a claim number? If we have requested additional information to process your claim, the claim number will be included in the letter to you. Use this claim number to search for your claim.
- If you have located your claim, but the Send Attachment feature is not displayed, we have a solution for you:
- From the Claims & Payment tab, select Attachments – New. This will take you to your Attachments Dashboard.
- From the Attachments Dashboard, select Send Attachment.
- From the dropdown, select Medical Attachment.
- Complete the form and use the Add Attachment button to upload your files.
- Select Send Attachments, and your documents will be attached to your claim.
Claims attachment learning opportunities
In collaboration with Availity Essentials, we have made it easy for you to learn when it is convenient for you. Through this on-demand webinar, learn how to submit claim attachments through Claim Status. Go here to access the course. If live webinars fit into your schedule, use go here to sign up today.
September 2022 Anthem Provider News - Nevada