Anthem Blue Cross and Blue Shield (Anthem) offers you the ability to have a copy of the member’s ID card without having to physically handle the member’s card. This easy, low-touch access to view a member’s ID card is available from the Availity Portal.


Accessing via the Availity Portal


When conducting an eligibility and benefits (E&B) inquiry for Anthem members via Availity, select Patient Registration | Eligibility and Benefits Inquiry and complete the required eligibility and benefits fields.  From the Eligibility and Benefits results page, simply select View Member ID Card. Note: the Availity Portal requires you to enter the member’s ID number as well as a date of birth, or the member’s first and last name into the search options in order to submit an E&B inquiry.



Images of both the front and back of the member ID card are available, allowing you to get all of the pertinent information without the need to make a phone call. The images can be saved directly to your practice management system as PDF files.


Accessing via the member’s mobile app


Another option available is to access the member’s digital version of their ID card as many members have transitioned to using a digital card instead of a paper card. Members are able to email or fax a copy of the electronic ID card from their phone/app.


We encourage you to integrate these options into your workflow now.




Featured In:
October 2020 Anthem Provider News and Important Updates -- Nevada