The fast, easy way to have your questions answered

If you have questions about prior authorizations (PA), you now have a new option to have them answered quickly and easily. With Anthem’s Chat, providers can have a real-time, online discussion with a PA specialist.


  • Faster access to PA provider services experts
  • Real-time answers to your questions about PA and live help for submissions, similar to the call experience
  • Access to denial information and clinical team for resolution
  • The same high level of safety and security you have come to expect with Anthem


Chat is one example of how Anthem is using digital technology to improve the healthcare experience, with a goal to save you valuable time. To start, access the service through Payer Spaces on Availity.


To access chat: log on to Availity at Select Payer Spaces, select Anthem, and from Applications select Chat with Payer.




Featured In:
April 2021 Anthem Provider News and Important Updates -- Nevada