AIM IVR changes for non-oncology medical specialty drug reviews effective on January 1, 2021
Currently, if a provider calls into any of the existing AIM toll-free numbers for non-oncology medical specialty drug reviews, IVR telephone prompts are available informing the caller of the IngenioRx toll-free number, 1-833-293-0659. Callers are then automatically transferred to the IngenioRx number.
Beginning on January 1, 2021, the AIM toll-free numbers will no longer offer these IVR telephone prompts and transfer callers to IngenioRx for non-oncology medical specialty reviews. Providers must contact the IngenioRx review team directly:
- Online access at availity.com available 24/7
- By fax at 1-888-223-0550
- By phone at 1-833-293-0659
December 2020 Anthem Provider News and Important Updates -- Nevada