Pay Doctor Bill (provider payment option) - General FAQ

Q: What is Pay Doctor Bill? 

A: Anthem contracted with a vendor to deliver options for consumers to view their claims and pay their out-of-pocket responsibility to doctors from the Sydney Health mobile app or from https://www.anthem.com/provider. This is not related to the payment of health insurance premiums.

Q: What is happening with the Pay Doctor Bill option? 

A: Anthem will stop offering this option to consumers effective March 31, 2023.

Q: Why is Pay Doctor Bill going away?

A: This was not a good overall consumer (and provider) experience. We are always committed to keeping consumers at the center of everything we do and will be exploring other options.

Q: What other options will consumers have to pay doctor bills? 

A: Even though this option will no longer be available, consumers still have other ways of paying doctors:

• Through a Health Savings Account (HSA) or Flexible Spending Account (FSA) if they have this type of account
• Through the consumer’s bank’s bill pay feature on a mobile app or website
• Directly through the doctor’s secure payment website or at the doctor’s office with a debit or credit card

Q: How will consumers be notified that the feature is going away? 

A: A month prior to the Pay Doctor Bill option being removed from the Sydney Health mobile app and the Anthem website, we will notify consumers within these applications.

Q: How will providers be notified that the feature is going away? 

A: Providers will be notified about these changes in the March 1, 2023, provider newsletter.

Q: Who is the vendor that provides consumers with access to this provider payment option?

A: InstaMed* is the name of the vendor.