Your requests for additional information will be sent digitally in mid-January

Beginning in mid-January 2024, we will notify you through your Attachments Dashboard when we need medical records, itemized bills, or other documents required to process our member’s claims.

When your organization registered to use the Medical Attachments application through Availity Essentials, you also registered to receive digital notifications through that application. This makes it possible for us to notify you digitally when we need documents to process your claim.

Digital Request for Additional Information (Digital RFAI) is 50% faster than returning documentation and itemized bills any other way — making it the most efficient way to receive and return information.* Digital RFAI also eliminates the guess work associated with claim documentation by sending you a notification that tells you exactly what is needed. Notifications arrive daily on your Attachments Dashboard on Availity.com so there is no need to key-in claims information to attach documents.

Be ready — Take an on-demand or live learning session

In collaboration with Availity, we’ve developed a precheck program for your organization’s Availity administrators to ensure your Medical Attachment registration is complete and that you are prepared for Digital RFAI:

• December 4, 2023, 2:30 to 3:45 p.m. ET
• December 11, 2023, 2:30 to 3:45 p.m. ET
• January 23, 2024, 2:30 to 3:45 p.m. ET

It is very important that your Availity administrators use this link to register for a live session or to view the live training on-demand.

For associates who are responsible for sending attachments, we’ve developed an enhanced training session that walks through the Attachments Dashboard and many of the unique features that make it most efficient:

• December 7, 2023, noon to 1 p.m. ET
• December 13, 2023, 10:30 to 11:30 a.m. ET
• January 25, 2024, 2:30 to 3:30 p.m. ET

Availity users with the Medical Attachments and Claims Status role assignment should use this link to register for live training or to view the live training on-demand.

Resources available

For additional resources, contact your provider relationship management representative.