Electronic payments and Explanation of Payment starting in June

Electronic claims payment through electronic funds transfer (EFT) is secure and the fastest way to receive payment. The EFT deposit is assigned a trace number that is matched to the 835 electronic remittance advice (ERA) for simple payment reconciliation. Visit EnrollSafe at https://enrollsafe.payeehub.org to enroll in or disenroll from EFT. If you need EFT help, email Support@payeehub.org. To enroll in or disenroll from ERA, visit https://Availity.com. For Availity support, call Availity Client Services at 800-282-4548.

Care providers not enrolled in EFT may receive payments via a virtual credit card (VCC) in lieu of paper checks. VCCs allow care providers to process payments as credit card transactions. Credit card processing fees may apply — Contact your merchant processor or financial institution for specific costs. Depending on the electronic payment method, Anthem or affiliated companies may receive some form of compensation. Signing up for EFT automatically opts care providers out of VCCs. If you still need a check payment, call Comdata at 800-833-7130 and provide them with the TINs of your organization that you wish not to receive VCCs.

For secure and fast transmission of the VCC, payment remittance, or Explanation of Payment (EOP), we will no longer send paper EOPs and VCCs. Using the Availity Remit Viewer application, you can view or download digital copies of 835 ERAs and EOPs. You can also view the VCC to accelerate your reimbursement.

Take advantage of the secure and streamlined experience to access the information you need anytime on the Availity Essentials platform. Over time, you’ll receive fewer letters and faxes from us. If you have registration questions or need Availity Essentials help, call Availity Client Services at 800-282-4548. If you still need a paper copy of the EOP, call Provider Services.

For care providers who do not access Availity Essentials, you will receive virtual credit cards in paper form and paper EOPs. If you still need a paper check payment, call 800-833-7130 and provide them with the TINs of your organization that you wish not to receive VCCs.

Thank you for your support as we transition to more electronic payment options. Through our efforts, we are committed to reducing administrative burden and ensuring active involvement with you, our care provider partners.