Update on processing delays for provider applications and provider maintenance forms
Anthem Blue Cross and Blue Shield in Maine is experiencing delays in the processing of provider applications and provider maintenance forms, creating delays in our ability to process provider claims. These delays are due to several factors, including hiring challenges related to the pandemic and a new provider data management system. We sincerely apologize for these delays. We strive to process and pay claims as quickly and efficiently as possible and in accordance with the contractual agreements we have with our provider partners. Anthem has prioritized the processing of Maine provider maintenance forms, credentialing applications and associated claims. We have deployed additional resources to assist our local Maine Provider Solutions team and hired new staff to focus on applications and maintenance form processing which in turn will allow the providers’ claims to be processed in a timely and accurate manner.
We apologize for any delays this may have caused, and we ask any provider partner experiencing such challenges to contact their Anthem care provider experience representatives. If you have already submitted an inquiry, please be assured we are working to resolve your matter. We are dedicated to those we serve and partner with, and we are focused on solving these most recent challenges. We appreciate your patience as we work to resolve these delays.
Important message from Anthem in Maine