As we have been communicating in Provider News, we are now in the final stages of migration from the legacy medical attachments submission tool to the ‘Attachments-New’ option via Availity.


What is happening to the current attachment tool?

  • The legacy medical attachments tool will be retired soon* with access via the Attachments-New option available now.
  • The history of the information you have previously submitted is still available on the legacy tool at this time.*
  • Read only access to the history is in the final stages.*


*Look for messaging on the legacy attachment tool for specific dates.


How to access/setup the solicited medical attachments tool for your office

Availity Administrators must complete these steps:

  • From My Account Dashboard, select Enrollments Center > Medical Attachments Setup and complete the following sections:
  • Select Application > choose Medical Attachments Registration
  • Provider Management > Select Organization from the drop-down. Add NPIs and/or tax IDs.
  • Assign user access by checking the box in front of the user’s name.


Submitting medical attachments

Once the above setup is completed, Availity Users will complete these steps:

  • Log in to
  • Select Claims and Payments > Attachments-New > Send Attachment Tab
  • Complete all required fields of the form
  • Attach supporting documentation
  • Submit



To access additional training for this Availity feature: Log in and select Help & Training > Get Trained to open the Availity Learning Center (ALC) Catalog in a new browser tab. Search the Catalog by keyword (attachments) to find training demo and on-demand courses. Select Enroll to enroll for a course and then go to your Dashboard to access it any time.

Featured In:
January 2020 Anthem Maine Provider News