The AIM Genetic Testing program requires ordering providers to request medical necessity review of all genetic testing services for individual Medicare Advantage members.  Requesting this prior authorization will help ensure that the lab receives timely and accurate payment for these services.


Please submit genetic testing prior authorization requests to AIM through one of the following ways:


  • Access AIM ProviderPortalSM directly at Online access is available 24/7 to process orders in real-time, and is the fastest and most convenient way to request authorization.
  • Access AIM via the Availity Web Portal at
  • Call the AIM Contact Center toll-free number at 800-714-0040, Monday - Friday, 6:00 a.m. – 7:00 p.m.


For further questions regarding prior authorization requirements, please contact the Provider Services number on the back of the member’s ID card.

Featured In:
October 2018 Anthem Maine Provider Newsletter