Correcting Medicaid member incarceration status errors

Anthem Blue Cross and Blue Shield Medicaid has a new form to help members who are incorrectly listed as incarcerated within KYHealthNet. Review the Incarceration Status Correction Form Guide and the new MAP-INC Incarceration Status Correction form for more information.

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Availity* Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status, and more. To access Availity Essentials, go to availity.com and select the appropriate payer space tile from the drop-down. Then, select Chat with Payer and complete the pre-chat form to start your chat.

For additional support, visit the Contact Us section at the bottom of our provider website for the appropriate contact.