UPDATE: New Rehabilitative Program remains temporarily delayed
Coverage for Physical Therapy (PT), Occupational Therapy (OT) and Speech Therapy (ST) visits with dates of service July 1, 2019 and thereafter will not require a prior authorization until further notice.
When AIM begins accepting prior authorization requests, ordering and servicing providers may submit prior authorization requests to AIM in one of several ways:
- Access AIM’s ProviderPortalSM directly at providerportal.com. Online access is available 24/7 to process orders in real-time, and is the fastest and most convenient way to request authorization.
- Access AIM via the Availity Web Portal at availity.com.
- Call the AIM Contact Center toll-free number at (800) 554-0580, Monday through Friday, 8:30 a.m. to 7:00 p.m. ET.
Anthem invites you to take advantage of an informational webinar that will introduce you to the Rehabilitative Program and the capabilities of the AIM ProviderPortalSM. Visit the AIM Rehabilitation microsite to register for an upcoming training session.
Anthem Kentucky UPDATE: New Rehabilitative Program remains temporarily delayed