As a reminder for submitting medical records due to claim denials, we highly encourage the use of Availity*. You can now upload files up to 100 megabytes in size to our digital attachments tool through Availity. This will eliminate the need to mail or fax.


We also strongly suggest that you do not submit medical records through corrected claims nor grievance and appeals. Doing so will further delay getting your documents to the appropriate area for review.


Access the attachment tool through From the Claims & Payments header, select Attachments – New. For more information about how to setup electronic attachments, use the Getting Started Guide. Select Help & Training > Find Help and then the Attachments topic in Contents. Once logged on, you can access the Getting Started Guide using this link.


For information about setting up for Program Integrity attachments, once logged on to Availity, use go here. You can also access Program Integrity attachment information from the Custom Learning Center: Payer Spaces > Custom Learning Center > Electronic Medical Records.


* Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross and Blue Shield.



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September 2022 Anthem Provider News - Kentucky