Currently, claim payments and remittance advice issued to providers occurs three times per week. Effective August 15, 2019, Anthem Blue Cross and Blue Shield Medicaid (Anthem) will transition to two days per week.


Additionally, payments under $5 will be held for a maximum of 14 days to allow for additional claims to combine and increase the payment amount. This change will improve efficiency and ensure consistency between professional and facility claim payments for our members.


This change will not affect payments made from our National Account system. If you are a provider receiving paper claim checks or electronic fund transfer payments from Anthem on a daily basis, you will be able to schedule posting on a new cycle after this change. Anthem will continue to comply with applicable state prompt-pay requirements.


If you have additional questions, please contact your local Provider Relations representative or call Provider Services at 1-855-661-2028.

Featured In:
September 2019 Anthem Provider News - Kentucky