Navigating the complexities and nuances associated with the COVID-19 pandemic requires frequent review of benefits and their impacts to our members’ social drivers of health. In recent evaluations, significant challenges have been identified by many agencies supporting our personal home helper benefit.


These nationwide impacts have led to many members unable to use the benefit to its fullest capacity. Therefore, effective January 1, 2023, the personal home helper benefit will no longer be offered within any of Anthem Blue Cross and Blue Shield’s (Anthem’s) Medicare individual plans. Members have been notified via their Annual Notice of Change. Improving the life of our members is Anthem’s focus and, while this change is difficult, Anthem will make best efforts to identify other resources for members or benefits to enhance their quality of life.


Please direct any member concerns or questions to the member services number on the back of their card.


Featured In:
December 2022 Anthem Provider News - Kentucky