Complex case management program
Members can refer themselves or caregivers and family members can refer members by calling the Member Services number located on the back of their ID card. They will be transferred to a team member based on the immediate need. For example, a member newly diagnosed with diabetes will receive assistance from our diabetic complex case manager, who will help them find diabetic resources available in their community. Providers can refer their patients by contacting us telephonically or through electronic means. We can help with transitions across levels of care so that patients and caregivers are better prepared and informed about healthcare decisions and goals.
You can contact us by email at firstname.lastname@example.org or by phone at 855-661-2027, ext. 106 103 5259. Case Management business hours are Monday through Friday from 8 a.m. to 5 p.m. Eastern time, except holidays.
August 2021 Anthem Provider News - Kentucky