Answering your claims questions is easier through chat; secure messaging will sunset soon, start using chat now
Anthem Blue Cross and Blue Shield (Anthem) is always looking for better ways to make working together simpler, faster, and more efficient. As we move toward decommissioning the secure messaging function currently available on Availity, we encourage you to begin using chat for your claims questions.
Chat is the easiest way to have your claims questions answered fast, and in real-time. Log onto Availity.com and select Anthem from Payer Spaces. Select the Chat with Payer application from the Payer Spaces home page and you are ready to chat.
Take a minute after your chat to tell us what you think by completing the after-chat survey.
Current requests through secure messaging
If you have submitted a message through secure messaging, we want you to know we will respond. While secure messaging will be decommissioned, an exact date has not yet been determined.
June 2021 Anthem Provider News - Kentucky