May 2023 Provider News

Contents

AdministrativeCommercialMedicare AdvantageHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Time to prepare for HEDIS medical record review

AdministrativeCommercialMedicare AdvantageMay 1, 2023

Looking to earn CME credits? Check out the CME Engagement Hub!

AdministrativeCommercialMedicare AdvantageMay 1, 2023

You are invited! Skilled Nursing Facility (SNF) providers: Fall prevention and patient safety

AdministrativeCommercialMay 1, 2023

Moving Toward Equity in Asthma Care

AdministrativeCommercialMay 1, 2023

Provider manual updates to become effective July 1, 2023

Digital SolutionsCommercialMedicare AdvantageHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Enhanced Provider News website and email communications launching May 1, 2023

Products & ProgramsCommercialMay 1, 2023

Notification about submitting itemized bills

PharmacyCommercialMay 1, 2023

Specialty pharmacy updates - May 2023*

State & FederalHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Supporting LGBTQ peers in the workplace

State & FederalHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Keep up with Medicaid news

State & FederalMedicare AdvantageMay 1, 2023

Genetic testing

State & FederalMedicare AdvantageMay 1, 2023

Did your patient have a recent fracture?

State & FederalMedicare AdvantageMay 1, 2023

Keep up with Medicare News - May 2023

INBCBS-CDCRCM-023171-23

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

* Carelon Medical Benefits Management, Inc. is an independent company providing utilization management services on behalf of the health plan.

AdministrativeCommercialMedicare AdvantageHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Time to prepare for HEDIS medical record review

Each year, Anthem performs a review of a sample of our members’ medical records as part of the HEDIS® quality study. HEDIS is part of a nationally recognized quality improvement initiative and is used by Centers for Medicare and Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA), and several states to monitor the performance of managed care organizations.

For 2022, Anthem will begin requesting medical records in January 2023. No special authorization is needed for you to share member medical record information with us since quality assessment and improvement activities are a routine part of healthcare operations.

Ways to submit your records:

  • Remote electronic medical records (EMR) access service: As we published in the Provider Newsletter, we now offer EMR access to providers to submit member medical record information to Anthem. If you are interested in more information, please contact us at Centralized_EMR_Team@anthem.com.
  • Upload: Medical records can be uploaded to the Anthem secure website using the instructions in the request document.
  • Fax: Medical records can be faxed to Anthem using the instructions in the request document.
  • U.S. Postal Service: Medical records can be mailed to Anthem using the instructions in the request document.
  • Onsite: Medical records can be pulled by an Anthem representative at your office where medical records are located.
  • Secure File Transfer Protocol (SFTP): Medical records can be uploaded via secure website set up by Anthem.

HEDIS review is time sensitive, so please submit the requested medical records within the time frame indicated in the initial HEDIS request document.

We appreciate the care you provide our members. Your assistance is crucial to ensuring our data is statistically valid, auditable, and accurately reflects quality performance.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

INBCBS-CDCRCM-007862-22

AdministrativeCommercialMedicare AdvantageMay 1, 2023

Looking to earn CME credits? Check out the CME Engagement Hub!

We’re committed to being actively involved with our care provider partners and going beyond the contract to create a real impact on the health of our communities. That’s why we offer care providers free continuing medical education (CME) sessions to learn best practices to overcoming barriers in achieving clinical quality goals and improved patient outcomes.

Engagement Hub objectives:

  • Learn strategies to help you and your care team improve your performance across a range of clinical areas.
  • Apply the knowledge you gain from the webinars to improve your organization’s clinical quality.
  • Offer care providers a convenient way to earn CME credits at a time that works best for you.

Register here for our free CME clinical quality webinars!                   

Note: Sessions in this series are approved for one American Academy of Family Physicians credit each.

MULTI-BCBS-CRCM-023027-23-CPN22728

AdministrativeCommercialMedicare AdvantageMay 1, 2023

You are invited! Skilled Nursing Facility (SNF) providers: Fall prevention and patient safety

Join this CME webinar to learn best practices to preventing falls of your older patients Wednesday June 7, 2023.

Skilled Nursing Facility (SNF) providers: Fall prevention and patient safety

MULTI-BCBS-CRCM-023141-23-CPN22841

AdministrativeCommercialMay 1, 2023

Moving Toward Equity in Asthma Care

Moving Toward Equity in Asthma Care CME Training and Asthma Medication Ratio HEDIS measure update

Moving Toward Equity in Asthma Care
Anthem Blue Cross and Blue Shield is committed to achieving health equity in asthma outcomes with diverse populations. As part of this commitment, we offer an online training, Moving Toward Equity in Asthma Care. This course is accessible from any mobile device or computer and provides one continuing medical education credit at no cost to you. Visit www.mydiversepatients.com.

 Asthma Medication Ratio (AMR) HEDIS® measure
The National Committee for Quality Assurance (NCQA) is also working to identify and reduce disparities in care. As part of this effort, race and ethnicity stratifications were added to the AMR HEDIS metric this year. The AMR metric measures the percentage of members 5 to 64 years of age who were identified as having persistent asthma and had a ratio of controller medications to total asthma medications of 0.5 or greater during the measurement year.

 Did you know: 

  • Hispanics and African Americans with asthma are less likely to take daily controllers and are more likely to visit the ER and be hospitalized for asthma-related conditions than non-Hispanic whites? 1
  • Asian Americans are more likely to die from asthma than non-Hispanic whites?2
  • Appropriate medication management for patients with asthma could reduce the need for rescue medication — as well as the costs associated with ER visits, inpatient admissions, and missed days of work or school?

 Helpful tips:  

  • Ensure at least half of the medications dispensed to treat asthma are controller medications throughout the measurement period. 
  • Talk to the patient about the importance of controller medication compliance, and not to use rescue medications on a regular basis, unless part of asthma action plan.
  • Encourage patients to fill their prescriptions on a regular schedule rather than waiting till they are symptomatic.
  • Create a written asthma action plan in language the patient understands, and schedule follow-up appointments with patients. Ask patients questions to assess asthma control, adherence to the action plan, and identify
  • Utilize evidence-based asthma assessment tools to assess asthma control, adherence to the action plan, and identify triggers.
  • Take the Moving Toward Equity in Asthma Care CME course at no cost for more helpful tips.

Additional resources
Also available is the Asthma & Me training. Do your patients have asthma? Show them the pathophysiology of asthma in their preferred language.

References:

  1. Asthma and Allergy Foundation of America & National Pharmaceutical Council. (2005). Ethnic Disparities in the Burden and Treatment of Asthma. Retrieved from http://www.aafa.org/media/Ethnic-Disparities-Burden-Treatment-Asthma-Report.pdf
  2. U.S. Department of Health & Human Service, Office of Minority Health. (2016, May 9). Asthma and Asian Americans. Retrieved August 8, 2016, from https://www.minorityhealth.hhs.gov
  3. Asthma and Allergy Foundation of America. (2020). Asthma Disparities in America: A Roadmap to Reducing Burden on Racial and Ethnic Minorities. Retrieved from: https://aafa.org/wp-content/uploads/2022/08/asthma-disparities-in-america-burden-on-racial-ethnic-minorities.pdf

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

MULTI-BCBS-CM-019268-23-CPN18979

AdministrativeCommercialMay 1, 2023

Consolidated Appropriations Act: Review your online provider directory information regularly

Please review your online provider directory information on a regular basis to ensure it is correct. Access your online provider directory information by visiting anthem.com/provider, then under Provider Overview, select Find Care.

Submit updates and corrections to your directory information by using our online Provider Maintenance Form. Online update options include:

  • Add/change an address location
  • Name change
  • Provider leaving a group or a single location
  • Phone/fax number changes
  • Closing a practice location

Once you submit the form, we will send you an email acknowledging receipt of your request.

The Consolidated Appropriations Act (CAA) implemented in 2021 contains a provision that requires online provider directory information be reviewed and updated as needed at least every 90 days. By reviewing your information regularly, you help us ensure your online provider directory information is current.

MULTI-BCBS-CM-022695-23-CPN22692

AdministrativeCommercialMay 1, 2023

Provider manual updates to become effective July 1, 2023

Anthem Blue Cross and Blue Shield updates the provider manuals annually so that our care provider partners have the current information they need to work with us. The provider manual serves as a reference document and is reviewed internally each year to reflect changes to our processes and policies.

The provider manual incorporates information for both professional and hospital/facility providers. The next update will be available on the website on May 1, 2023, and will become effective on July 1, 2023.

To view the updated manual, please visit anthem.com. Select Providers, then Policies, Guidelines & Manuals. Select your state, scroll to Provider Manual, and select Download the Manual to view and/or download the provider manual as well as BlueCard and Medicare Advantage manuals.

Archived copies of the professional and hospital/facility manual will remain available at the same location.

MULTI-BCBS-CM-020706-23-CPN20586

AdministrativeCommercialMay 1, 2023

Submit corrected claims electronically for the Federal Employee Program®

Providers can submit corrected claims for Federal Employee Program, (FEP), members using Availity Essentials* or through Electronic Data Interchange (EDI). The FEP member ID number start with the letter R, followed by eight numerical digits.

The corrected claims process begins when a claim has already been adjudicated. Multiple types of errors that occur can typically be corrected quickly with the options below. As a reminder, the corrected claim must be received within the timely filing.

Availity Essentials corrected claim submission

You can recreate a claim and submit it as a replacement or cancellation (void) of the original claim if Anthem has already accepted the original claim for processing. Follow these steps:

  • In the Availity Essentials menu, select Claims & Payments, and then select Professional Claim or Facility Claim, depending on which type of claim you want to correct.
  • Enter the claim information, and set the billing frequency and payer control number as follows:
    • Replacement of Prior Claim or Void/Cancel of Prior Claim.
    • Billing Frequency (or Frequency Type) field, in the Claim Information section (for professional and facility claims) or Ancillary Claim/Treatment Information section (for dental claims). Use 7 for replacement claims and 8 for voided claims.
    • Set the Payer Control Number (ICN / DCN) (or Payer Claim Control Number) field to the claim number assigned to the claim by Anthem. You can obtain this number from the 835 ERA or Remittance Inquiry on Payer Spaces.
  • Submit the claim.

EDI corrected claim submission

Corrected claims submitted electronically must also have the applicable frequency code and payer control number.

Frequency code:

  • For corrected professional (837P) claims, use one of the following frequency codes to indicate a correction was made to a previously submitted and adjudicated claim:
    • 7 — Replacement of prior claim\corrected claim
    • 8 — Void/cancel prior claim
  • For corrected institutional (837I) claims, use bill type frequency codes to indicate a correction was made to a previously submitted and adjudicated claim:
    • 0XX7 — Replacement of prior claim
    • 0XX8 — Void/cancel prior claim

Payer claim control number:

  • Use the original claim number assigned to the claim by Anthem.

Required EDI segments:

  • CLM05-3: Frequency Code (7,8)
  • REF: Payer Claim Control Number (original claim number)

Please confirm with your practice management software vendor and billing service or clearinghouse for full details and information on submitting corrected claims.

We encourage you and your staff to use the digital methods available to submit corrected claims to save costs in mailing, paper, and your valuable time.

* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

MULTI-BCBS-CM-022819-23

Digital SolutionsCommercialMedicare AdvantageHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Enhanced Provider News website and email communications launching May 1, 2023

Effective May 1, 2023, we will enhance the Provider News website and email communications as part of our commitment to improving the way we do business with our provider community. Listening to your feedback, we are pleased to announce a new look and feel is coming to Provider News in the first half of 2023 with additional improvements planned throughout the rest of the year.

Stay tuned for more updates.

View the Quick Reference Guide for more information.

INBCBS-CDCRCM-016119-22-CPN15788

Digital SolutionsCommercialMay 1, 2023

Important information for providers registered to use Medical Attachments on Availity.com

Digital Request for Additional Information (Digital RFAI) is coming soon.
When your organization registered to use the Medical Attachments application through Availity Essentials,* you also registered to receive digital notifications through that application. This makes it possible for Anthem Blue Cross and Blue Shield (Anthem) to notify you digitally when we need documents to process your claim.

Beginning June 1, 2023, Anthem will notify you through your Attachments Dashboard when we need medical records, itemized bills, or other documents required to process our Commercial member claims. You will no longer receive a paper letter or remittance advice when we need documents to process most claims.

Enabling more efficient processes
Each morning, you will receive Digital RFAI notifications in your Attachments Dashboard Inbox for claims we are unable to process because we need supporting documentation. For certain claim types, we will pend the claim, rather than deny. You will have 30 days from the notification to digitally submit the needed attachments.

If we don’t receive the needed attachments within 30 days, the claim will then deny, and you will receive a remittance advice. An additional notification will be posted to your Attachments Dashboard Inbox for up to 45 days to allow you to attach the documents to the notification.

How to prepare to receive digital notifications:

  • Check your Medical Attachments application registration:
    • If you are already registered to use the Medical Attachments application, make sure all your billing NPIs are correctly registered.
    • Ask your Availity administrator to verify your registration.
    • Use the self-service learning module to help your Availity administrator check your registration.
  • Check your staff’s security:
    • All team members needing access to attachment information should have these role assignments:
      • Claims Status
      • Medical Attachments
    • Ask your Availity administrator to confirm all the role assignments are correctly applied to the right team members. They need to have access to the organization ID (customer ID) for which the billing NPIs are registered.
    • Use the self-service learning module to help your Availity administrator check your team members role assignments.

Help, training, and support
In collaboration with Availity, we’ve developed training for your organization’s administrators about how to update the Medical Attachment registration:

DateStart Time
April 24, 20232 p.m. Eastern time
April 28, 20232 p.m. Eastern time
May 10, 20232 p.m. Eastern time

Availity administrators can use this link to register for live training or to view the live training.

For associates who are responsible for sending attachments, we’ve developed an enhanced training session that walks through the Attachments Dashboard and many of the unique features that make it most efficient:

DateStart Time
May 11, 20232:30 p.m. Eastern time
May 12, 202311 a.m. Eastern time
May 15, 202311 a.m. Eastern time

Availity users with the Medical Attachments and Claims Status role assignment can use this link to register for live training or to view the live training.

Through this efficient process, we are receiving needed support documentation 50% faster than through the outdated method of mailing letters and receiving attachments through non-digital methods.1 If you are using the PWK process to submit attachments, you may still receive Digital RFAI notifications in your dashboard, if:

  • You didn’t send us the correct document.
  • We need additional documents.
  • The PWK attachment wasn’t received within seven days.

Resources available
Use the helpful resources for information that can help for a smooth transition to Digital RFAI notifications:

For additional resources, call Availity Client Services at 800-282-4548.

1 Source: Internal Digital RFAI provider satisfaction survey

* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

MULTI-BCBS-CM-023002-23-CPN22936

Medical Policy & Clinical GuidelinesCommercialMay 1, 2023

Transition to Carelon Medical Benefits Management, Inc. MRI Breast Clinical Appropriateness Guidelines*

*Change to Prior Authorization Requirements

Effective August 1, 2023, Anthem Blue Cross and Blue Shield will transition the clinical criteria for medical necessity review of MRI Breast to the following Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines:

  • Oncologic Imaging
  • Chest Imaging

As part of this transition of clinical criteria, the following procedures will be subject to prior authorization at Carelon Medical Benefits Management:

CPT® code

Description

77046

Magnetic resonance imaging, breast, without contrast material; unilateral

77047

Magnetic resonance imaging, breast, without contrast material; bilateral

77048

Magnetic resonance imaging, breast, without and with contrast material(s), including computer-aided detection (CAD real-time lesion detection, characterization, and pharmacokinetic analysis) when performed; unilateral

77049

Magnetic resonance imaging, breast, without and with contrast material(s), including computer-aided detection (CAD real-time lesion detection, characterization, and pharmacokinetic analysis) when performed; bilateral

C8903

Magnetic resonance imaging with contrast, breast; unilateral

C8905

Magnetic resonance imaging without contrast followed by with contrast, breast; unilateral

C8906

Magnetic resonance imaging with contrast, breast; bilateral

C8908

Magnetic resonance imaging without contrast followed by with contrast, breast; bilateral

As a reminder, ordering and servicing providers may submit prior authorization requests to Carelon Medical Benefits Management in one of several ways:

  • Access Carelon Medical Benefits Management’s ProviderPortalSM directly at providerportal.com. Online access is available 24/7 to process orders in real-time and is the fastest and most convenient way to request authorization.

For questions related to guidelines, please contact Carelon Medical Benefits Management via email at MedicalBenefitsManagement.guidelines@Carelon.com. Additionally, you may access and download a copy of the current and upcoming guidelines here.

* Carelon Medical Benefits Management, Inc. is an independent company providing utilization management services on behalf of the health plan.

MULTI-BCBS-CM-021989-23-CPN21926

Reimbursement PoliciesCommercialMay 1, 2023

New Reimbursement policy: Bundled Supplies and Services - Facility

Beginning with dates of service on or after August 1, 2023, Anthem Blue Cross and Blue Shield will implement a new facility reimbursement policy titled Bundled Supplies and Services – Facility. This policy identifies certain services and/or supplies ineligible for separate reimbursement when reported by a facility. These identified services and/or supplies are an integral component to the overall procedure.

The Related Coding section of the policy lists and describes the Current Procedural Terminology (CPT®) and Healthcare Common Procedural Coding System (HCPCS Level II) codes that are considered always bundled and not eligible for reimbursement when they are reported as a stand-alone service, or with another service. No modifiers will override the denial for the always bundled services and/or supplies.

For specific policy details, visit the reimbursement policy page at anthem.com.

MULTI-BCBS-CM-022955-23-CPN22784

Reimbursement PoliciesCommercialMay 1, 2023

Reimbursement policy update: Robotic Assisted Surgery – Professional

Beginning with dates of service on or after August 1, 2023, Anthem Blue Cross and Blue Shield’s Robotic Assisted Surgery – Professional reimbursement policy will expand to include CPT® codes for computer-assisted surgical systems.

This policy does not allow separate reimbursement for technology assisted services detailed in the Related Coding section. These services are considered integral to the primary surgical procedure, are included in the primary surgical procedure, and are not separately reimbursed.

The Related Coding section of the policy has been updated to include the following computer assisted surgical musculoskeletal navigation procedures:

  • 0054T: Computer-assisted musculoskeletal surgical navigational orthopedic procedure, with image-guidance based on fluoroscopic images (List separately in addition to code for primary procedure)
  • 0055T: Computer-assisted musculoskeletal surgical navigational orthopedic procedure, with image-guidance based on CT/MRI images (List separately in addition to code for primary procedure)
  • 20985: Computer-assisted surgical navigational procedure for musculoskeletal procedures, image-less (List separately in addition to code for primary procedure)

The policy has been renamed to Technology Assisted Surgical ProceduresProfessional and Facility, which defines both robotic assisted and computer assisted techniques.

For specific policy details, visit the reimbursement policy page at Anthem.com.

MULTI-BCBS-CM-022961-23-CPN22785

Reimbursement PoliciesCommercialMay 1, 2023

Reimbursement policy update: Multiple and Bilateral Surgery Processing - Professional

Beginning with dates of service on or after August 1, 2023, Anthem Blue Cross and Blue Shield’s Multiple and Bilateral Surgery Processing Professional reimbursement policy will be updated to include two new CPT® codes for the Esophagogastroduodenoscopy (EGD) code family.

This policy allows reimbursement for multiple and bilateral procedures. Reimbursement is based on Centers of Medicare & Medicaid (CMS) standard multiple and bilateral procedure rules for multiple arthroscopic and endoscopic surgical procedures.

The Related Coding section has been updated to include the following new CPT codes released by CMS for the Esophagogastroduodenoscopy (EGD) code family:

  • 43290 — Esophagogastroduodenoscopy, flexible, transoral; with deployment of intragastric bariatric balloon:
    • Added CPT code 43290 to base code 43235 Esophagogastroduodenoscopy (EGD) with the reduction of 100% primary and 25% subsequent
  • 43291 — Esophagogastroduodenoscopy, flexible, transoral; with removal of intragastric bariatric balloon(s):
    • Added CPT code 43291 to base code 43235 Esophagogastroduodenoscopy (EGD) with the reduction of 100% primary and 25% subsequent

For specific policy details, visit the reimbursement policy page at anthem.com.

MULTI-BCBS-CM-022967-23-CPN22812

Products & ProgramsCommercialMay 1, 2023

Notification about submitting itemized bills

One of the greatest responsibilities Anthem Blue Cross and Blue Shield (Anthem) has to our members is to administer their benefits accurately. We conduct prepay itemized bill reviews for inpatient and outpatient services to ensure member cost shares are correctly applied. We have recently made the determination that our members would be best served if we were to require itemized bills for inpatient services billed in excess of $50,000 and outpatient services billed in excess of $20,000.

On August 1, 2023, you will be required to make a change when submitting itemized bills for Anthem inpatient and outpatient member claims:

  • For inpatient services, submit an itemized bill for member claims in excess of $50,000.
  • For outpatient services, submit an itemized bill for member claims in excess of $20,000.
  • The itemized bill should be equal to the amount billed in order for us to process the claim.

At this time, this change only applies to fully insured members. 

We want to reduce the impact to your billing area as much as possible, so we have introduced a process that will:

  • Reduce the time needed to identify a fully insured member.
  • Eliminate the need to submit itemized bills when not needed.
  • Integrate with your existing workflows to enable electronic submission.

Anthem’s Digital Request for Additional Information (Digital RFAI) process enables you to submit itemized bills electronically through Availity.com.*

The most efficient way to submit itemized bills is through the Digital RFAI process. This is how it works:

  1. You submit your claim through either EDI or the Availity.com Claims & Payments application.
  2. If an itemized bill is needed, we send a notification to your Attachments Dashboard on Availity.com each morning by 8 a.m. Eastern.
  3. You retrieve the notification and upload the itemized bill directly to your claim as an attachment.

If an itemized bill is not required for the claim, you will not receive a notification, and the claim will continue through processing.

Another benefit of the Digital RFAI process is the claim will pend (rather than deny), allowing up to 30 days for you to supply the requested itemized bill.

Access the Digital RFAI webpage for learning resources, pre-recorded demonstrations, and more.

  1. Start by viewing the Digital Request for Additional Information Training session.
  2. For help with Availity medical attachment setup, access this video for additional instructions.
  3. Not registered with Availity Essentials?* Here’s a link to get started with Availity.

For more information, view the Digital RFAI webpage online.

* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.

MULTI-BCBS-CM-022822-23

PharmacyCommercialMay 1, 2023

Specialty pharmacy updates - May 2023*

*Change to Prior Authorization Requirements

Specialty pharmacy updates for Anthem Blue Cross and Blue Shield (Anthem) are listed below.

Prior authorization clinical review of non-oncology use of specialty pharmacy drugs is managed by the Anthem’s Medical Specialty Drug Review team. Review of specialty pharmacy drugs for oncology use is managed by Carelon Medical Benefits Management, Inc.*, a separate company.

Important to note: Currently, your patients may be receiving these medications without prior authorization. As of the effective date below, you may be required to request prior authorization review for your patients’ continued use of these medications.

Including the National Drug Code (NDC) code on your claim may help expedite claim processing of drugs billed with a not otherwise classified (NOC) code.

Prior authorization updates

Effective for dates of service on and after August 1, 2023, the following specialty pharmacy codes from current or new Clinical Criteria documents will be included in our prior authorization review process.

Access our Clinical Criteria to view the complete information for these site of prior authorization updates.

Clinical Criteria

Drug

HCPCS or CPT® code(s)

CC-0230

Adstiladrin (nadofaragene firadenovec-vncg)

J9999

CC-0062

Idacio (adalimumab-aacf)

J3490, J3590

CC-0231

Lamzede (velmanase alfa-tycv)

C9399, J3490

CC-0232*

Lunsumio (mosunetuzumab-axgb)

C9399, J3490, J3590, J9999

CC-0233

Rebyota (fecal microbiota, live – jslm)

C9399, J3490, J3590

CC-0234

Syfovre (pegcetacoplan)

C9399, J3490

CC-0116*

Vivimusta (bendamustine)

J9999

* Oncology use is managed by Carelon Medical Benefits Management, Inc.

Note: Prior authorization requests for certain medications may require additional documentation to determine medical necessity.

Site of care updates

Effective for dates of service on and after August 1, 2023, the following specialty pharmacy codes from current or new Clinical Criteria documents will be included in our site of care review process.

Access our Clinical Criteria to view the complete information for these site of care updates.

Clinical Criteria

Drug

HCPCS or CPT code(s)

CC-0217

Amvuttra (vutrisiran)

J0225

CC-0194

Cabenuva (cabotegravir extended-release; rilpivirine extended-release)

J0741

CC-0003

Cutaquig (immune globulin)

J1551

CC-0210

Enjaymo (sutimlimab-jome)

J1302

CC-0018

Nexviazyme (avalglucosidase alfa-ngpt)

J0219

CC-0019

Reclast (zoledronic acid)

J3489

CC-0075

Riabni (rituximab-arrx)

Q5123

CC-0075

Ruxience (rituximab-pvvr)

Q5119

CC-0202

Saphnelo (anifrolumab-fnia)

J0491

CC-0212

Tezspire (tezepelumab-ekko)

J2356

CC-0075

Truxima (rituximab-abbs)

Q5115

CC-0207

Vyvgart (efgartigimod alfa-fcab)

J9332

CC-0220

Xenpozyme (olipudase alfa)

J0218

Effective for dates of service on and after August 1, 2023, the following specialty pharmacy codes from current or new Clinical Criteria documents will be removed from our site of care review process.

Clinical Criteria

Drug

HCPCS or CPT code(s)

CC-0004

Acthar (corticotropin)

J0800

CC-0034

Berinert (C1 Esterase Inhibitor, Human)

J0597

CC-0034

Firazyr (icatibant)

J1744

CC-0154

Givlaari (givosiran)

J0223

CC-0034

Kalbitor (ecallantide)

J1290

CC-0013

Mepsevii (vestronidase alfa)

J3397

CC-0073

Prolastin-C (alpha-1 proteinase inhibitor)

J0256

CC-0156

Reblozyl (luspatercept)

J0896

CC-0034

Ruconest (C1 Esterase Inhibitor, Recombinant)

J0596

Quantity limit updates

Effective for dates of service on and after August 1, 2023, the following specialty pharmacy codes from current or new Clinical Criteria documents will be included in our quantity limit review process.

Access our Clinical Criteria to view the complete information for these quantity limit updates.

Clinical Criteria

Drug

HCPCS or CPT code(s)

CC-0230

Adstiladrin (nadofaragene firadenovec-vncg)

J9999

CC-0062

Idacio (adalimumab-aacf)

J3490, J3590

CC-0231

Lamzede (velmanase alfa-tycv)

C9399, J3490

CC-0233

Rebyota (fecal microbiota, live – jslm)

C9399, J3490, J3590

CC-0234

Syfovre (pegcetacoplan)

C9399, J3490

* Carelon Medical Benefits Management, Inc. is an independent company providing utilization management services on behalf of the health plan.

MULTI-BCBS-CM-022993-23-CPN22815

State & FederalHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Supporting LGBTQ peers in the workplace

The Trevor Project, a nonprofit organization, provides a four-page reference promoting an inclusive environment for LGBTQ peers in the workplace. It offers guidance on being supportive, such as learning terms and pronouns peers may use to identify themselves. Additional resources on how to learn more, support, and advocate for colleagues are provided.

For more information, view the Supporting LGBTQ folks in the workplace flyer from the Trevor Project. 

Contact us

Availity* Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status, and more. To access Availity Essentials, go to availity.com and select the appropriate payer space tile from the drop-down. Then, select Chat with Payer and complete the pre-chat form to start your chat.

For additional support, visit the Contact Us section at the bottom of our provider website for the appropriate contact.

* Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross and Blue Shield.

INBCBS-CD-018874-23

State & FederalHoosier Healthwise, Healthy Indiana Plan, Hoosier Care Connect, and IN PathWays for AgingMay 1, 2023

Keep up with Medicaid news

State & FederalMedicare AdvantageMay 1, 2023

Update: Authorizations for DMEPOS services for Medicare Advantage Individual, Group Retiree Solutions, and Dual-Eligible plan members

The fax number on the previous communication was incorrect and has been corrected here. The correct fax number is 833-678-0223.

For services beginning on July 1, 2023, prior authorization requests for durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) services will be reviewed by Carelon Post Acute Solutions, LLC.* The goal of this program is to ensure members receive the right product for the right duration of time in the home. This change will be applicable to the following markets: Colorado, Connecticut, Georgia, Indiana, Kentucky, Missouri, New Hampshire, Nevada, Ohio, Virginia, and Wisconsin.

How to submit or check a prior authorization request
For DMEPOS services, Carelon Post Acute Solutions will begin receiving requests on Tuesday, June 20, 2023, for dates of service July 1, 2023, and after.  

Providers are encouraged to request authorization using the website. Go here to get started. You can upload clinical information and check the status of your requests through this online tool seven days a week, 24 hours a day. If you are unable to use the link or website, you can call the Carelon Post Acute Solutions Provider Call Center at 844-411-9622 during normal operating hours from 7 a.m. to 7 p.m. CT, Monday through Friday, or send a fax to Carelon Post Acute Solutions at 833-678-0223.

Please note: Carelon Post Acute Solutions will not review authorization requests for products/services that do not fall under Medicare-covered products/services, such as home infusion, hospice, outpatient therapy, or supplemental benefits that help with everyday health and living such as personal home helper services offered under Essential/Everyday Extras.

To learn more about Carelon Post Acute Solutions and upcoming training webinars, visit the website or email.

If you have additional questions, please call the Carelon Post Acute Solutions Provider Call Center at 844-411-9622.

* Carelon Post Acute Solutions, LLC is an independent company providing services on behalf of the health plan.

MULTI-BCBS-CR-024043-23-CPN24014

State & FederalMedicare AdvantageMay 1, 2023

Genetic testing

For professional claims submitted on a CMS-1500 form processed on or after June 1, 2023, Anthem Blue Cross and Blue Shield will enhance our editing systems to automate edits and simplify remittance messaging. These edit enhancements are supported by correct coding guidelines as documented in industry sources such as Correct Procedural Terminology (CPT®) guidelines and Centers for Medicare & Medicaid Services (CMS). Additionally, these edit enhancements will promote faster claim processing and reduce follow-up audits and/or record requests for claims that are not consistent with correct coding guidelines. As a result of these edit enhancements, there will be greater attention on identifying inappropriate billing of genetic testing services.

Below are examples of claim edits focused on identifying inappropriate billing of genetic testing services that will be automated:

  • Multianalyte Assays with Algorithmic Analyses (MAAA) — CPT 81507: This edit will deny laboratory provider claims submitted with the proprietary laboratory analysis code for the associated proprietary harmony prenatal test when the laboratory provider is not an affiliated proprietary laboratory.
  • Panel testing: This edit will deny laboratory provider claims submitted with codes for individual components of a panel test (for example, tumors, inherited conditions, and hematologic malignancy) when a single panel code exists.
    Providers who believe their medical record documentation supports services billed should follow the claims payment dispute process (including submission of all supporting documentation with the dispute) as outlined in the provider manual.

If you have questions on this program, contact your Provider Relationship Account Manager.

MULTI-BCBS-CR-019035-23-CPN18337

State & FederalMedicare AdvantageMay 1, 2023

Did your patient have a recent fracture?

Who is affected
For women ages 67 to 85 who sustained a recent fracture, it is important to obtain a bone density scan to assess for osteoporosis.

How can we collaborate?
We can help your patients complete this scan in the comfort of their home through Quest HealthConnect™.*

In home resources
We are working with Quest HealthConnect, a Quest Diagnostics service, to provide this service at no added cost to you. Quest HealthConnect will call your patient to arrange a visit. Patients may also call them directly at 888-306-0615 between 8:30 a.m. to 4 p.m. Eastern Time. The result(s) of the screening test(s) will be sent to both the patient and your office after the visit.

* Quest Diagnostics is an independent company providing preventive care technology and health risk assessments services on behalf of the health plan.

MULTI-BCBS-CR-017880-23-CPN17332